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Management-12th-Edition-by-Dessler
Human Resource Management, 12e (Dessler)
Chapter 1 Introduction to Human Resource Management
1) The basic functions of the management process include all of the following EXCEPT
________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
Answer: C
Explanation: The five basic functions of the management process include planning, organizing,
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it
is not one of the primary management functions.
Diff: 1 Page Ref: 4
Chapter: 1
Objective: 1
Skill: Concept
2) Which of the following is the person responsible for accomplishing an organization's goals by
planning, organizing, staffing, leading, and controlling personnel?
A) manager
B) entrepreneur
C) representative
D) generalist
E) marketer
Answer: A
Explanation: The manager is the person responsible for accomplishing an organization's goals by
planning, organizing, staffing, leading, and controlling the efforts of the organization's people.
An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs
are defined as individuals who start their own businesses.
Diff: 2 Page Ref: 4
Chapter: 1
Objective: 1
Skill: Concept
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3) Which of the following includes five basic functions--planning, organizing, staffing, leading,
and controlling?
A) job analysis
B) strategic management
C) employee orientation
D) management process
E) adaptability screening
Answer: D
Explanation: The management process includes five basic functions--planning, organizing,
staffing, leading, and controlling. Strategic management refers to the process of identifying and
executing the organization's mission by matching its capabilities with the demands of its
environment.
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4) Which function of the management process requires a manager to establish goals and
standards and to develop rules and procedures?
A) planning
B) organizing
C) staffing
D) leading
E) motivating
Answer: A
Explanation: Planning, organizing, staffing, leading, and controlling are the five main functions
of management. The planning function involves establishing goals and standards, developing
rules and procedures, and forecasting.
Diff: 1 Page Ref: 4
Chapter: 1
Objective: 1
Skill: Concept
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5) Celeste spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does
Celeste spend most of her time?
A) leading
B) organizing
C) motivating
D) planning
E) staffing
Answer: D
Explanation: The planning function of the management process requires managers to establish
goals and standards, develop rules and procedures, and develop plans and forecast. Leading
involves motivating staff, while controlling requires a manger to set standards, such as sales
quotas. Assigning tasks to employees is an aspect of the organizing function.
Diff: 2 Page Ref: 4
Chapter: 1
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Skill: Application
6) Which function of the management process includes delegating authority to subordinates and
establishing channels of communication?
A) staffing
B) organizing
C) motivating
D) leading
E) planning
Answer: B
Explanation: The organizing function of the management process includes delegating authority
to subordinates and establishing channels of communication. The organizing function also
includes establishing departments and coordinating the work of subordinates.
Diff: 1 Page Ref: 4
Chapter: 1
Objective: 1
Skill: Concept
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7) When managers use metrics to assess performance and then develop strategies for corrective
action, they are performing the ________ function of the management process.
A) planning
B) leading
C) staffing
D) controlling
E) organizing
Answer: D
Explanation: The controlling function of the management process requires managers to set
standards such as sales quotas, quality, standards, or production levels. Managers then compare
actual performance with the standards, which often involves the use of metrics. Corrective action
is then taken when necessary.
Diff: 2 Page Ref: 4
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8) Which function of the management process includes selecting employees, setting performance
standards, and compensating employees?
A) leading
B) organizing
C) planning
D) motivating
E) staffing
Answer: E
Explanation: The staffing function of the management process is also known as the human
resource management function. The staffing function addresses the process of acquiring,
training, appraising, and compensating employees, as well as addressing issues of labor relations,
worker safety, and fairness.
Diff: 1 Page Ref: 4
Chapter: 1
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Skill: Concept
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