Test Bank for Business Communication: Process and Product, 7th Canadian Edition by Guffey
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Business Communication
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Business Communication
Test Bank for Business Communication: Process and Product 7th Canadian Edition 7ce Brief by Mary Ellen Guffey/Dana Loewy/Esther Griffin. Full Chapters test bank are included - Chapter 1 to 16
Chapter 1: Business Communication in the Digital Age
Communicating in the Digital World
Tools for Succ...
Indicate whether the statement is true or false.
1. Organizations with free-flowing, open communication tend to be more successful.
a. True
b. False
2. Flattened management hierarchies allow companies to react more quickly to market changes.
a. True
b. False
3. The rise of new communication technologies, trade barriers, advanced forms of transportation, and saturated
local markets have encouraged companies to move to emerging markets around the world.
a. True
b. False
4. Communication in today’s workplace is shifting from one-sided and slow to interactive, instant, and less paper-
based communication.
a. True
b. False
5. Only workers at the highest levels of management are expected to think creatively and critically.
a. True
b. False
6. Social presence is greater in asynchronous communication (e-mail, forum posts) than in synchronous
communication (live chat, IM).
a. True
b. False
7. An agile worker is one who moves quickly to the top of the company’s hierarchy.
a. True
b. False
8. According to media richness theory, face-to-face conversations are the richest because they provide helpful
cues and allow for immediate feedback.
a. True
b. False
9. In today’s Information Age, nearly three out of four jobs will require thinking, brainpower, and decision making.
a. True
b. False
10. Meli, a company department manager, frequently communicates via text messages with other department
managers within the company. This is an example of an upward flow of communication.
a. True
b. False
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Chap 01 7ce Guffey
11. You are born with the abilities to read, listen, speak, and write effectively.
a. True
b. False
12. Computers, a wireless network, a phone, a letter, and a memo are all examples of channels.
a. True
b. False
13. You may expect to work long hours without extra compensation and be available 24/7/365.
a. True
b. False
14. Learning workers combine acquired skills with the knowledge of how to learn.
a. True
b. False
15. Communication today generally flows one way—from companies to the public.
a. True
b. False
16. In making hiring decisions, employers often rank communication skills among the most-requested competencies.
a. True
b. False
17. A company’s CEO has developed a five-year strategic plan and will share it with all employees. This is an
example of downward communication.
a. True
b. False
18. One advantage of oral communication over written communication is that oral communication can be more
easily adjusted to the audience.
a. True
b. False
19. Cross-functional teams are usually made up of people with similar backgrounds, knowledge, and
training.
a. True
b. False
20. The 21st-century economy depends mainly on information and knowledge.
a. True
b. False
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Chap 01 7ce Guffey
21. Jennifer’s continuous checking of her phone for updates causes her to miss much of what her colleagues say
during meetings. The organization communication barrier she is experiencing is distractions.
a. True
b. False
22. To improve communication, many of today’s companies have reconfigured themselves into smaller teams and
work units.
a. True
b. False
23. Managers can use the grapevine productively by sharing bad news and good news.
a. True
b. False
24. The first two steps in the communication process are (1) the sender has an idea, and (2) the sender encodes the
message.
a. True
b. False
25. The three primary business communication functions are to inform, to persuade, and to entertain.
a. True
b. False
26. A sizable chunk of our future economy may rely on “free agents” who will be hired on a project basis.
a. True
b. False
27. Diverse workforces are more likely to create the products that consumers demand.
a. True
b. False
28. Today’s new communication technologies have made writing skills less important than in the past.
a. True
b. False
29. With more organizations using short forms of communication like tweets and text messages, writing skills are
not as important today.
a. True
b. False
30. David, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the
Human Resources Department manager. This is an example of an upward flow of communication.
a. True
b. False
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Chap 01 7ce Guffey
31. Today’s rapidly changing business environment depends entirely on a stable, full-time workforce.
a. True
b. False
32. External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.
a. True
b. False
33. One disadvantage of written communication is that the paper trail it leaves can be dangerous.
a. True
b. False
34. Information flows through formal communication channels in three directions: downward, upward, and spiral.
a. True
b. False
35. Frontline employees, as well as managers, participate in critical thinking and decision making.
a. True
b. False
36. Being ethical makes good business sense.
a. True
b. False
37. Bypassing helps you get through to the person you are calling in the most efficient manner.
a. True
b. False
38. A virtual office is a workplace that is mobile and centralized.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
39. Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client’s
needs. Which part of the communication process is Suzanne involved in?
a. encoding b. channel selection
c. decoding d. feedback
40. Which of the following statements accurately describes the term around-the-clock availability?
a. It means that you will be paid for working 24 hours a day, 7 days a week, 365 days a year.
b. It means workers may be expected to be available practically anytime without extra pay.
c. It is illegal under Canadian labour laws.
d. It refers only to websites, not people.
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