WGU C235 Training & Development Test || Questions & Answers (Graded A+)

WGU C235 Training & Development Test || Questions & Answers (Graded A+) WGU C235 Training & Development Test || Questions & Answers (Graded A+) Organization - ANSWER - A social unit of people structured and managed to meet a need or pursue collective goals Human Resource Management - ANSWER - Entire set of activities used by an organization to align its human capital with organizational objectives and strategies Examples of Intangible Resources - ANSWER - Human Capital Social Capital Intellectual Capital Organizational Capability Human Capital - ANSWER - Tacit knowledge Education and experience Work-related know-how Social Capital - ANSWER - Corporate Culture Management philosophy Coaching/mentoring relationships Informal networking systems Intellectual Capital - ANSWER - Patents and trade secrets Copyrights Intellectual property Organizational Capability - ANSWER - Bring new products to market quickly Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs How is training and development strategically important in an organization? - ANSWER - By creating value for customers through training Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital Differentiate between Training and Development - ANSWER - Training: Learning that is planned by the organization and designed so as to further organizational objectives Development: Training that is longer-term in focus, designed to help employees prepare for future jobs What is an intangible asset on which a company can build a sustainable competitive advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? - ANSWER - Human Capital