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Summary Consumer Behavior - Summery of Lectures + Literature

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Summery of the lectures (+ literature) 1-12 of Consumer Behavior at Tilburg University. Note that I haven't paid much attention to the literature.

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L1 – Introduction
Preferences
Preference = the degree of liking for something; it motivates choice.

Rational choice theory: they make decisions to satisfy their preferences.
File drawer model: preferences are retrieved when needed.




Low stakes example: light bulb  when you go to the store, there are many options.
 You simplify the choice to focus on relevant attributes.
High stakes example: health insurance

Attending a free poetry reading:
Condition 1:
• Pay €2 to attend  3%
• Attend for €0  97%
Condition 2:
• Get paid €2 to attend  59%
• Attend for €0  41%

Alternative view: preference construction: “preferences are labile, inconsistent, subject to
factors we are unaware of, and not always in our own best interests.”
 “There’s mostly no true preference.”

Context matters
Neurons in the brain have limited firing capacity.
 They adjust to the context or range.
 So, social influences can influence attitudes/values.


Theories
Theory = a system of ideas intended to explain something.
 It’s a model.

George Box: “All models are wrong, but some are useful.”
Einstein: “Everything should be made as simple as possible, but not simpler.”

All theories have blind spots.

,What makes a theory useful?
1) Internally consistent  it doesn’t contradict itself.
2) Testable predictions
3) Empirically supported  likely to be true.

Generality-specificity trade-off
General: covers many phenomena and behaviors.
Specific: able to predict behavior with high precision.

Gambler’s fallacy: treat independent events (die rolls) as
non-independent, assuming it will tend toward evening out.
 Example: if tails comes up in many coin tosses,
expect head to be more likely on the next coin toss.

Highly specific explanations
Sometimes high specific explanations are tautological (optimism bias).
 Can be masked by “dressing things up” in different names.

But why?
• What is the proximate mechanism?  The “how” behavior is generated.
• What is the ultimate mechanism?  The “why” behavior is favored.

Ultimate and proximal explanations

,L2 – Heuristics, biases and nudging
Rational Choice Theory
Principles of Rational Choice Theory
People…
• Have well-defined preferences (file drawer model);
• Process all information;
• Weigh the relevant information;
• Consistently choose what satisfies their preferences (like a robot).
 But, people often deviate from these principles.

Reality
People sometimes…
• Construct their preferences in the moment;
• Ignore or avoid relevant information;
• Rely on irrelevant information;
• Make mistakes.

Deviations from Rational Choice Theory
Experiment 1: Experiment 2:
Compromise effect: an option is chosen more Attraction/decoy effect: option A > B if
often when its attributes are not the extremes. A obviously domination another option.
 Adding large makes medium the middle option.  Adding medium makes large more
attractive




Context matters
Compromise effect: middle option is chosen more often.
Attraction/decoy: the option that dominates is chosen more often.

Dw is weakly dominated, Ds is strongly dominated by B.

Heuristics and biases
Kahneman & Tversky studied how people actually make decisions. They integrate
psychological principles.

Biases = systematic deviations from rationality.
Heuristics = mental short-cuts.

Biases
Biases are labels for behaviours, not theories for explaining it.

Endowment effect = people value something more when they feel a sense of ownership.
 You only sell your mug for €5 or higher, but you would only pay €3 for a new mug.

,  Free return, but because you already have the product, you’re less willing to give it
up.
Framing effect = preferences can shift depending on how information is presented.
 Surgery has 90% chance of success > surgery has 10% chance of complications.

Sunk-cost fallacy = investing money or effort into something, because some amount of
money or effort was already invested. The recency of payment increased the effect.
 Skiing on a rainy day, because you’ve already paid for the ticket.
 Monthly gym membership works better than a yearly membership or paying per visit.

Heuristics
Availability heuristic = people judge the likelihood of events by the ease with which they can
generate an instance of that event (memory, imagine, examples, visualize).
 You think the chance of winning the lottery are quite high, because you don’t see the
losses.
 You think sharks are very dangerous, because you only see the attacks.

Anchoring and adjustment = people start form an anchor (= initial value), then adjust
upwards or downwards.
 By manipulating the anchor, final judgements can be manipulated.
 Is the population of Chicago more or less than 200,000? How many?
 Donation example is €120.

Mental accounting = you put money into different ‘accounts’.
 Different use of income vs. windfall.
 What gets combined vs. separated can constrain spending or lead to over-spending.
 Couple gets €300 back from an airline as compensation for lost luggage. They than go
out for a dinner that costs €225, which they had never spend on a dinner out before.


Prospect theory




Value function
Reference point = there’s no absolute value, everything is valued to
some reference point.
 You win €1 million in the casino, then at the last minute you lose €995,000. How
happy are you?

Diminishing sensitivity = diminishing marginal return.

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