RWST106 - SSG (SERVICE AND
SUPPORT GUIDE ASSESSMENT)
QUESTIONS WITH CORRECT ANSWERS
After sreplacement sof sthe smotherboard sin syour sLenovo scommercial sor sconsumer sPC,
syou'll swant sto stransfer sthe smachine sinformation sand sserial snumber sonto sthe snew sboard.
sWhere scan syou sfind sthe stool sto saccomplish sthis supdate? s- sans--eSupport
Once sa sTechnician shas sremoved sa sdefective spart sfrom sa scustomer's smachine, sit smust
sbe sreturned sto sLenovo swithin s____ sdays sof spart sthe sshipment sdate. s- sans--30 sdays
Which soffering, savailable sseparately sfrom sLenovo sservices, scovers sa smultitude sof snon-
warranty saccidental sdamage sconditions sthat scould sharm sa snotebook ssystem, sincluding
sdrops, sliquid sspills, sand selectrical ssurges s- sans--Accidental sDamage sProtection
On sa svisit, sa sTechnician srepairs smultiple smachines sat sthe ssame slocation, sYou sshould
sonly slist sthe sfirst smachine sas s_____ swhen sfilling sout sa swork sorder sin sthe sPortal. s- sans--
Onsite
Select sall sthe scorrect ssteps sto sfollow swhen sreturning sparts: s(Select sall sthat sapply) s- sans--
Parts smust sbe sreturned swithin s30 sdays sand smust shave sno sCID. sUse sthe soriginal sor
sequivalent sprotective spackaging, sincluding sa sstatic sshield sbag. sIf sa sreplacement sreturn
slabel sis sneeded, semail sa srequest sto sthe sSMSC sincluding sthe swork sorder snumber sand
sthe spart snumber s.
The sService sSupport sGuide, sfound son sthe sSMSC swebsite, scontains sinformation son:
s(select sone) s- sans--All sof sthe sabove. s(Authorized sservice sprovider srequirements sLabor
sand sTravel sreimbursement spolicy sParts shandling sand sreturn sinformation)
What sis sthe smost scommon stype sof swork sorder ssubmitted? s- sans--Customer sLimited
sWarranty
Which sstatement sis sincorrect sregarding smanaging syour slocation sID sin sthe sNext
sGeneration sService sPortal: s- sans--I scan smake sany schanges sto smy slocation sby sediting sit
sin sthe sPortal.
When sshould swork sorders swith smultiple stravel spayments sfor sthe ssame stechnician, sdate,
sand scustomer slocation sbe ssubmitted? s- sans--Never- sthis sis snot sallowed.
This ssoftware sallows susers sto squickly sidentify sthe sstatus sof ssystem shealth, snetwork
sconnections, sand soverall ssystem ssecurity: s- sans--Lenovo sSolution sCenter s(LSC)
SUPPORT GUIDE ASSESSMENT)
QUESTIONS WITH CORRECT ANSWERS
After sreplacement sof sthe smotherboard sin syour sLenovo scommercial sor sconsumer sPC,
syou'll swant sto stransfer sthe smachine sinformation sand sserial snumber sonto sthe snew sboard.
sWhere scan syou sfind sthe stool sto saccomplish sthis supdate? s- sans--eSupport
Once sa sTechnician shas sremoved sa sdefective spart sfrom sa scustomer's smachine, sit smust
sbe sreturned sto sLenovo swithin s____ sdays sof spart sthe sshipment sdate. s- sans--30 sdays
Which soffering, savailable sseparately sfrom sLenovo sservices, scovers sa smultitude sof snon-
warranty saccidental sdamage sconditions sthat scould sharm sa snotebook ssystem, sincluding
sdrops, sliquid sspills, sand selectrical ssurges s- sans--Accidental sDamage sProtection
On sa svisit, sa sTechnician srepairs smultiple smachines sat sthe ssame slocation, sYou sshould
sonly slist sthe sfirst smachine sas s_____ swhen sfilling sout sa swork sorder sin sthe sPortal. s- sans--
Onsite
Select sall sthe scorrect ssteps sto sfollow swhen sreturning sparts: s(Select sall sthat sapply) s- sans--
Parts smust sbe sreturned swithin s30 sdays sand smust shave sno sCID. sUse sthe soriginal sor
sequivalent sprotective spackaging, sincluding sa sstatic sshield sbag. sIf sa sreplacement sreturn
slabel sis sneeded, semail sa srequest sto sthe sSMSC sincluding sthe swork sorder snumber sand
sthe spart snumber s.
The sService sSupport sGuide, sfound son sthe sSMSC swebsite, scontains sinformation son:
s(select sone) s- sans--All sof sthe sabove. s(Authorized sservice sprovider srequirements sLabor
sand sTravel sreimbursement spolicy sParts shandling sand sreturn sinformation)
What sis sthe smost scommon stype sof swork sorder ssubmitted? s- sans--Customer sLimited
sWarranty
Which sstatement sis sincorrect sregarding smanaging syour slocation sID sin sthe sNext
sGeneration sService sPortal: s- sans--I scan smake sany schanges sto smy slocation sby sediting sit
sin sthe sPortal.
When sshould swork sorders swith smultiple stravel spayments sfor sthe ssame stechnician, sdate,
sand scustomer slocation sbe ssubmitted? s- sans--Never- sthis sis snot sallowed.
This ssoftware sallows susers sto squickly sidentify sthe sstatus sof ssystem shealth, snetwork
sconnections, sand soverall ssystem ssecurity: s- sans--Lenovo sSolution sCenter s(LSC)
