Exam- Biggby Coffee Trainee Study Guide
Questions/Answers
"P"erc Correct Answer-Perception by customers that we respect their time and move them
as quickly as possible.
p"E"rc Correct Answer-Every customer leaves the store in a better mood than when the
customer arrived.
pe"R"c Correct Answer-Recognize each customer as an individual.
per"C" Correct Answer-Consistently produce a high quality beverage.
Mission Statement Correct Answer-Create one new BIGGBY COFFEE fanatic per day, per
store, who will actively promote us to others.
Cultural Values Correct Answer-Be Happy-Make Friends-Have Fun-Love People-Drink Great
Coffee
FIFO Correct Answer-First in, First out; all of our products
, Exam- Biggby Coffee Trainee Study Guide
Questions/Answers
Shotpuller's Position Priorities Correct Answer-1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? Correct Answer-19-23 seconds
How long do espresso shots stay good/fresh? Correct Answer-30 seconds
Ingredients in the Americano-what does it taste like? Correct Answer-3/4 Hot water and
espresso; Brewed coffee
How often should coffee be check and what temperature should it be? Correct Answer-
Every 3 hours and 165*F
What is a Cafe Au Lait? Correct Answer-1/2 cup French Roast and velvetized milk
Questions/Answers
"P"erc Correct Answer-Perception by customers that we respect their time and move them
as quickly as possible.
p"E"rc Correct Answer-Every customer leaves the store in a better mood than when the
customer arrived.
pe"R"c Correct Answer-Recognize each customer as an individual.
per"C" Correct Answer-Consistently produce a high quality beverage.
Mission Statement Correct Answer-Create one new BIGGBY COFFEE fanatic per day, per
store, who will actively promote us to others.
Cultural Values Correct Answer-Be Happy-Make Friends-Have Fun-Love People-Drink Great
Coffee
FIFO Correct Answer-First in, First out; all of our products
, Exam- Biggby Coffee Trainee Study Guide
Questions/Answers
Shotpuller's Position Priorities Correct Answer-1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? Correct Answer-19-23 seconds
How long do espresso shots stay good/fresh? Correct Answer-30 seconds
Ingredients in the Americano-what does it taste like? Correct Answer-3/4 Hot water and
espresso; Brewed coffee
How often should coffee be check and what temperature should it be? Correct Answer-
Every 3 hours and 165*F
What is a Cafe Au Lait? Correct Answer-1/2 cup French Roast and velvetized milk
