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Salesforce Administrator Certification Questions With Complete Solutions
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Salesforce Administrator Certification Questions With Complete Solutions
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Salesforce Administrator Certification Questions WithComplete Solutions
A new approval process is being adapted by Ursa Major Solar.
After an opportunity has been approved, the contract is sent to
the customer for signature as the final step in that process.
How can the administrator implement this functionality?
A. Check the "Send PDF" box on the approval process setup.
B. Hire a consulting firm to develop a document signing
workflow.
C. Use the Salesforce Autosign flow.
D. Install an app from the AppExchange. Correct Answer D.
Install an app from the AppExchange.
Correct. AppExchange is the leading enterprise cloud
marketplace with ready-to-install apps, solutions, and
consultants that let you extend Salesforce.
A System Administrator created a workflow rule that sends
email alerts when a Case with a high priority is created. A new
Support Engineer who works remotely at Universal Containers
complains about not receiving the email alerts.
All other users at Universal Containers receive these email
alerts.
How can a Salesforce Administrator troubleshoot this issue?
A. Check if the correct Email Template is used.
B. Check if the Workflow Rule is active.
C. Verify the user's email address.
,D. Check if the Workflow evaluation criteria is correct. Correct
Answer C. Verify the user's email address.
Correct. Verify the email address is Always start with the email
address and make sure it's spelled correctly.
An administrator at Ursa Major Solar (UMS) has created a new
Lightning record page for the sales team to display a report chart
embedded on the account page. No record types currently exist
for an account.
Which action should the administrator perform to make this
page the default view of the UMS app for the sales team without
impacting the support team?
A. Make the page the default object record page for the UMS
app.
B. Create an account record type and make the page the default
object record page.
C. Make the page the org default.
D. Make the page the default object record page for the UMS
app for the sales profile. Correct Answer D. Make the page the
default object record page for the UMS app for the sales profile.
Correct. Activate Lightning record pages as the default record
page for profiles.
An administrator at Ursa Major Solar wants to allow a sales user
to relate an opportunity to a campaign.
What are two ways to accomplish this goal?
Choose 2 options.
, A. Select the campaign record type when creating the
opportunity.
B. Choose the primary campaign source for the opportunity.
C. Utilize the campaign influence related list on the opportunity.
D. Use the campaign hierarchy related list on the opportunity.
Correct Answer B. Choose the primary campaign source for the
opportunity.
Correct. Fill in the Primary Campaign Source field to indicate
that the opportunity resulted from a specific campaign.
C. Utilize the campaign influence related list on the opportunity.
Correct. The Opportunities related list on a campaign shows
every opportunity that is linked to that campaign.
At Universal Containers, a user's department determines which
fields the user can see and edit on opportunities. For example,
users on the sales team can edit all fields on the opportunity,
while users on the support team have read-only access to these
fields.
In which location is field-level security controlled for users on
these teams?
A. Profile
B. Role
C. Public groups
D. Sharing rules Correct Answer A. Profile
Correct. Profiles control object access, field-level security
(which fields are visible or editable), page layouts, record types
and apps. Profiles control what a user can do in the Salesforce
org. This is referred to as CRED (create, read, edit, and delete).
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