Genesys Cloud CX: Architect Exam & CX: Scripting Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!!
11 vues 1 fois vendu
Cours
Genesys Certified Cloud
Établissement
Genesys Certified Cloud
Genesys Cloud CX: Architect Exam & CX:
Scripting Tested Exam Questions
Reviewed And Revised With Correct
Answers
Already Passed!!
1. The Dependency Search feature in Architect allows you to ______
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the gr...
Genesys Cloud CX: Architect Exam & CX:
Scripting Tested Exam Questions
Reviewed And Revised With Correct
Answers
Already Passed!!
1. The Dependency Search feature in Architect allows you to ______
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the group
C. Locate the flows that have a dependency on any object
D. Locate any expressions in Architect - ANSWER C. Locate the flows that have
a dependency on any object
2. In the Hold Music field, you can set as literal and use user prompts. You can
choose to play either the whole prompt or have a time limit for the prompt. Use
Play Style to configure prompt duration.
3. True/false - ANSWER True
4. Transfer Options
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
,4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail - ANSWER True
5. True or False: In Architect, you can move data between call flows.
A. True
B. False - ANSWER A. True
6. MakeDuration(10, 0, 30, 0) ? - ANSWER Duration of 10 days and 30 minutes
7. True or False: For a call flow, when you utilize more than 90% of the maximum
size allowed, you can't publish the call flow.
A. True
9. Optionally, you can transfer the voicemail directly to the agent or agent group.
True/false - ANSWER True
,10. To set the number of languages to use in the call flow, navigate to_____.
A. Settings > Default Menu > Preferred Languages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu > Supported languages
F. Correctly unselected
G. Settings > Supported Languages - ANSWER G. Settings > Supported
Languages
11. The _____ decision block is used to set multiple cases based on one condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action - ANSWER C. Switch Action
True or False: You can use .mp3 files for the audio prompts in Architect.
A. True
B. False - ANSWER B. False
, The secure flow ensures your interaction is not recorded anywhere, even when
the agent is isolated from the interaction for that momen; You can initiate a
secure flow in two ways: agent-initiated session and agentless session.
True
False - ANSWER True
When the interaction goes through the secure flow, for Agent-Initiated Session,
the agent must transfer the call to a secure flow. For this scenario, in the agent's
script window, you must configure a button to invoke a secure flow.
True/False - ANSWER True
In schedule-based routing, call flows are prioritized in the following sequence:
A. Holiday, Emergency, Closed, and Open
B. Emergency, Holiday, Closed, and Open
C. Closed, Emergency, Open, and Holiday
D. Closed, Holiday, Open, and Emergency - ANSWER B. Emergency, Holiday,
Closed, and Open
If you enable Media Capture and Protocol Capture, Genesys Cloud logs all the
data entered in the system. This process is also applicable for secure flow. The
best practice is to avoid enabling these settings when using secure flows.
True/false - ANSWER True
Les avantages d'acheter des résumés chez Stuvia:
Qualité garantie par les avis des clients
Les clients de Stuvia ont évalués plus de 700 000 résumés. C'est comme ça que vous savez que vous achetez les meilleurs documents.
L’achat facile et rapide
Vous pouvez payer rapidement avec iDeal, carte de crédit ou Stuvia-crédit pour les résumés. Il n'y a pas d'adhésion nécessaire.
Focus sur l’essentiel
Vos camarades écrivent eux-mêmes les notes d’étude, c’est pourquoi les documents sont toujours fiables et à jour. Cela garantit que vous arrivez rapidement au coeur du matériel.
Foire aux questions
Qu'est-ce que j'obtiens en achetant ce document ?
Vous obtenez un PDF, disponible immédiatement après votre achat. Le document acheté est accessible à tout moment, n'importe où et indéfiniment via votre profil.
Garantie de remboursement : comment ça marche ?
Notre garantie de satisfaction garantit que vous trouverez toujours un document d'étude qui vous convient. Vous remplissez un formulaire et notre équipe du service client s'occupe du reste.
Auprès de qui est-ce que j'achète ce résumé ?
Stuvia est une place de marché. Alors, vous n'achetez donc pas ce document chez nous, mais auprès du vendeur EWLindy. Stuvia facilite les paiements au vendeur.
Est-ce que j'aurai un abonnement?
Non, vous n'achetez ce résumé que pour 16,15 €. Vous n'êtes lié à rien après votre achat.
