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USPS Exam 421 2025/2026 questions and answers already graded A+
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USPS Exam 421 2025/2026 questions and answers already graded A+
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USPS Exam 421 2025/2026Sales & Services Distribution Associate (SSDA)
Performs among the identical responsibilities of an SSA; but, they also aid the back office
distribution functions.
Lobby Assistant
Helps clients with package choose-united statesidentify mailing desires, ensures clients
complete required forms earlier than they reach the window, and solutions purchaser questions.
Lead Sales & Services Associate (LSSA)
Maintains a comprehensive operating information of rules ruling coverage and procedures
referring to all levels of retail offerings. Provides technical steerage to retail personnel assigned
to the unit, informing them of changes or clarifications in regulations, strategies, operations, or
rules.
Postmaster/Manager
Business leaders and network anchors that make nearby contacts the postal provider desires to
boom its share of the delivery maket.
Sales & Services Associate (SSA)
Your teammates. You aid each different with the aid of ensuring the correct tactics are
accompanied and consumer needs are met, in addition to teach customers on our services and
products.
Supervisor
Responsible for coping with publish workplace every day operations and making sure that
personnel are nicely educated and nicely-informed.
A customer needs an item to reach "as soon as viable," what's the fine carrier for them?
Priority Mail Express (PME)
3 more than one choice options
,A consumer states: "Delivery inside the following couple of days would be quality." What is the
exceptional provider for them?
Priority Mail Express (PME) or Priority Mail (PM)
3 multiple preference alternatives
A purchaser states: "I am now not in a hurry, just provide me the cheapest fee." What is the
satisfactory service for them?
Ground Advantage (GA)
three multiple preference alternatives
Postal Service personnel perform below a mandate to shield and preserve the mail located in
its:
Custody
3 a couple of desire alternatives
A violation of the security and sanctity of the mail is:
Failing to supply the mail
three a couple of preference options
The first opportunity for a Sales & Services Associate (SSA) to begin the client revel in on a
tremendous word is to:
Deliver a first impact
three more than one preference alternatives
The kind of communication that could decorate or contradict messages is:
Non-verbal Communication.
Three a couple of preference alternatives
The approach a Sales & Services Associate (SSA) can use to have interaction our customers
and ensure their desires are met is:
A+G.I.S.T.
3 a couple of preference alternatives
Why is retaining the safety and sanctity of the mail one of the middle obligations of the postal
service?
Instills client self belief
3 multiple choice options
,Successful sales transactions occur when the Sales & Services Associate (SSA):
Makes an casual mutual choice with the patron on products/services
three multiple desire options
What is the most effective manner to impact consumer notion of the Post Office?
Provide global-class customer service
three a couple of choice alternatives
The US Postal Service is the only shipping service that reaches:
Every deal with in the state six days every week
three more than one choice alternatives
An organized workstation creates a extra ____ administrative center.
Efficient
three more than one choice alternatives
How a Sales & Services Associate (SSA) conducts themselves at the job impacts the:
Postal brand
3 a couple of preference alternatives
An active listening method used to create a a hit transaction is called:
Clarifying
three a couple of preference options
One of the first matters a customer notices approximately a Sales & Services Associate (SSA) is
their:
Personal look
three a couple of choice alternatives
The number one law enforcement for america Postal Service is the:
US Postal Inspection Service
3 a couple of preference alternatives
You ought to have what capacity while building client relationships?
, Ability to evolve
three multiple choice alternatives
What is the first step in the G.I.S.T. Sales manner?
Greet
three more than one choice alternatives
What skill do you want to construct a secure rapport with clients?
Ability to talk
three multiple preference options
What is the second one step inside the G.I.S.T. Sales method?
Inquire
three multiple preference alternatives
What is particularly vital in present day competitive marketplace whilst coping with a purchaser?
Their belief of you
3 more than one choice alternatives
What places do clients enter and understand you as the Postal Service?
Retail location
3 a couple of choice options
What is the 0.33 step in the G.I.S.T. Sales technique?
Suggest
3 a couple of preference alternatives
What do you offer customers with while you expand wonderful interactions with them?
Customer delight
3 a couple of preference options
What is the fourth step inside the G.I.S.T. Sales method?
Thank
3 multiple preference alternatives
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