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IFMA Operations and Maintainence exam with answers
IFMA Operations and Maintainence exam with answers
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Which statement best defines the concept of environmental sustainability?| | | | | | | |
A method to relate emissions of volatile organic compounds to equipment
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performance levels
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Assuring the creation and use of a built environment that does not harm the
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natural environment
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A more intensive maintenance approach to lengthen the working life of a
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system or equipment
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A method for comparing the relative value of staff against contractors. - correct
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answer -B Sustainability as an ecologically-based term refers to activities that
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reduce consumption, waste, habitat and the natural environment. The other
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choices have no relationship to the term.(Reference: 2-3-2) Chapter 2 Assess
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and Inspect Facility Needs
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What best describes the purpose of reliability-centered maintenance (RCM)?
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It is an alternative model to measuring lowest total cost of ownership (TCO)
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It is a policy of 100% planned maintenance.
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It is a way to measure equipment run-to-failure modes.
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It is a philosophy to balance the total expense of predictive and preventive
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|maintenance against the total cost of breakdown. - correct answer -D RCM
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|determines the best mix of preventive/predictive maintenance and
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|proactive/corrective repairs to produce the required availability and functional | | | | | | | |
|reliability at the lowest cost and includes TCO factors.(Reference: 3-3-3)
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|Chapter 3 Manage, Oversee, and Monitor O&M of Building, Systems, and
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|Equipment
,Which statement most correctly describes a competent facility manager's
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responsibilities relative to operations and maintenance?
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Develop the facility's ownership strategy
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Determine type of occupants | | |
Decide the facility's mission
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Develop the highest possible reliability at lowest overall total cost - correct
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answer -D As a cost center, O&M supports the goals and mission of the
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organization by balancing acceptable costs against suitable occupant service by
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demonstrating lowest total overall cost; the other answers reflect strategic
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planning by ownership.(Reference: 1-1-2) Chapter 1 Introduction to Operations
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and Maintenance
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What best describes the role of incentives relative to operations and
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maintenance activities?
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They only work for the short term because they become expected and thus lose
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their value as incentives.
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They may be used with staff but are difficult to monitor with contracted
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services.
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They may be financial or non-financial to influence a particular behavior or
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result.
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They are specific to financial inducements such as bonuses, prizes and gifts. -
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correct answer -C Incentives represent a broad category of rewards and
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recognition. Descriptions that limit or make assumptions beyond the purpose
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of influencing specific actions cannot be supported against the correct
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answer.(Reference: 5-4-5) Chapter 5 Select the Best Resources
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Which statement more accurately describe the total quality management
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(TQM) approach?
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, TQM is an organizational business model but not useful for measuring
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operations and maintenance performance.
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TQM improves efficiency by anticipating and avoiding problems.
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TQM is usually applied at the end of a service to measure occupant satisfaction.
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TQM is a measurement used for contractors but not for staff - correct answer -
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B TQM is a well-known quality approach that competent facility managers use
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to continuously improve services for the benefit of occupants and the entire
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organization. As such it becomes part of nearly every aspect and stage of O&M
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activities.(Reference: 4-2-1) Chapter 4 Manage, Oversee, and Monitor
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Occupant Services
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At what point does the work flow process generally begin?
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It is the ongoing activity of checking work accomplished against performance
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|standards.
It has no place in the maintenance work flow because it describes an
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|emergency procedure. |
It is the activity of greeting maintenance personnel and assigning tasks.
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It is where work requests are received and collected from the preventive
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|maintenance schedule or help desk (work management center). - correct
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|answer -D Competent facility managers may use different terms and have
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|different methodologies for managing maintenance, however all have some
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|method for gathering inputs (work requests) from which to assign work. No
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|other choice offers a credible explanation.(Reference: 3-3-4)
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What materials are typically used for a bituminous roof?
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Paving slabs. |
Felts and small minerals.
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Thermoset rubber polymers | |
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