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All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. People - ACCURATE ANSWERS Organizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matching - ACCURATE ANSWERS division of labor Lucy, a housekeeping supervisor, complained to ...

Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a hotel are generally a function of the marketing a...

Chapter 1 - ACCURATE ANSWERS Noncommercial operations - ACCURATE ANSWERS o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department - ACCURATE ANSWERS responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers - ACCURATE ANSWERS helps managers organize their planning and effectively operate each service outlet. Multi-un...

Account receivable system - ACCURATE ANSWERS a system to account for revenue that is due. has been earned but not yet collected Accrual accounting system - ACCURATE ANSWERS An accounting system that matches revenue generated with the expenses incurred to generate the revenue Commercial food service operations - ACCURATE ANSWERS Food service operations found in lodging properties, clubs, restaurants, and other businesses. These operations exist to make a profit from the sale of food and bev...

IN) - Great work relationships satisfy purpose to help organizations operate indefinitely. <.> - ACCURATE ANSWERS Y - Page 9 Organizations need Purpose <,> (IN) - Value is defined by revenue and profit. <.> - ACCURATE ANSWERS N - (Value is defined by so much more than just revenue, expenses, and profit. It can also come from a person having a sense of pride in a job well done, or from feeling their work has meaning.) Pg 9 Idea of Value is Evolving <,> (IN) - Strong ...

Purpose, Planet, People - ACCURATE ANSWERS What are the three elements in the triple bottom line? A relationship-centered organization is a comprehensive system focused on relationships as the source for limitless energy, [ ? ] and helping an organization satisfy its purpose - ACCURATE ANSWERS Drive Value Which of the following statements about relationship-centered and traditional organizations are true? 1. A traditional organization leaves relationship-building to chance, while a rel...

Business Relationship Manager - ACCURATE ANSWERS A role that serves as the strategic interface between a Provider, and one or more Business Partners to stimulate, surface and shape business demand for the Provider's products and services and ensure that the potential business value from those products and services is captured, realized, optimized and recognized. Three Perspectives of BRM - ACCURATE ANSWERS - Role (duties and responsibilities) - Discipline (skills, capabilities and knowled...

House of BRM - 4 pillars (core disciplines) - ACCURATE ANSWERS 1. Demand shaping 2. Exploring 3. Servicing 4. Value harvesting House of BRM - Roof - ACCURATE ANSWERS Clarity of the BRM role in context of provider STRATEGY and OPERATING MODEL BRM Competencies (6) - ACCURATE ANSWERS 1) Strategic Partnering 2) Business IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management Typical BRM role - ACCURATE ANSWERS -sits at intersection ...

Benchmarking - ACCURATE ANSWERS The process of measuring the performance of an organization against external standards of reference that frequently come from similar organizations doing similar things. Corporate Governance - ACCURATE ANSWERS The system of rules, practices and processes by which a company is directed and controlled. Enterprise Risk Management - ACCURATE ANSWERS A strategic discipline that supports the achievement of an organization's objectives by addressing the full spe...

Privacy - ACCURATE ANSWERS Personal communications - Are your communications monitored by other people or organisations? - Who, how, why, which details? Personal data - Are your personal details available to others? - Who? How? Personal experience - Are details of your personal experiences available to others? - Who, how, why? Federal Legislation (Commonwealth Privacy Act 1988) - ACCURATE ANSWERS Deals with privacy of personal information. Regulates how your personal information can be ...