LOGISTIEK & SUPPLY CHAIN MANAGEMENT
1. INTRODUCTION TO OPERATIONS MANAGEMENT
1.1 Introduction (p.4)
à 3 basic functional areas of business organization.
Each link is a customer of the previous link and a supplier to the following link.
If any one of the links fails for any reason, that can interrupt the flow in the supply chain.
Value-added = the difference between the cost of inputs and the value or price of outputs.
The operations function involves the conversion of inputs into outputs.
Feedback = measurements
1
,Goods are physical items that include raw materials, parts, subassemblies, and final
products.
Services are physical items that include raw materials, parts, subassemblies, and final
products.
à they often occur jointly (as you can see on the picture)
f.e. having the oil changed in your car à service, the oil that is delivered à good.
1.2 Production of goods VS. providing services (p.8)
Operations management = managing transformation processes;
1. Material processors
- Mining
- Assembly
2. Information processors
- Accountants
- Financial analysts
3. People processors
- Hairdressers
- Dentists
We are shifting towards a knowledge economy.
Manufacturing naturally leads to innovation.
2
,Decision horizon;
1. Strategic issues
- Determining the size and location of manufacturing plants
- Deciding the structure of service
- Designing technology supply chains
2. Tactical issues
- Plant layout and structure
- Project management methods
- Equipment selection
- Replacement
3. Operational issues
- Production scheduling and control
- Inventory management
- Quality control and inspection
1.3 Why learn about operations management? (p. 10)
Finance and operations management cooperate by exchanging information and expertise;
1. Budgeting
- Budgets must be periodically prepared
2. Economic analysis of investment proposals
- Evaluation of investments requires input from both
3. Provision of funds
- Avoid cash-flow problems
The overlapping circles are showing us the numerous interactions
between the 3 basic functional areas of business organizations.
Lead time = the time between ordering a good or service and receiving it.
3
, Operations also interact with other functional areas of the organization;
1. Legal management
- Consulted on contracts with employees, customers…
2. Management information systems (MIS)
- Providing management with the information it needs
3. Accounting
- Supplies information to management on costs of labor, materials…
- Provide reports on items such as scrap, downtime and inventories
4. Personnel/human resources
- Concerned with recruitment and training of personnel, contract negotiations, wage,
salary administration and ensuring the health and safety of employees
5. Public relations
- Responsible for building and maintaining a positive public image of the organization
- Good public relations provide many potential benefits
- Instilling a positive attitude among employees
1.4 Career opportunities and professional societies (p. 12)
People skills includes political awareness:
1. Mentoring ability
2. Collaboration
3. Negotiation
4. Communication skills
Knowledge skills are necessary for:
1. Credibility and good decision making
2. Product and/or service knowledge
3. Process knowledge
4. Industry and global knowledge
5. Financial and accounting skills
6. Project management skills
4
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
√ Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, Bancontact of creditcard voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper manoubaert. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €11,49. Je zit daarna nergens aan vast.