MNO2601 ALL DETAILED PAST PAPERS
1.1 Discuss 4 Vs with reference to the case study Provide a reason for your choice
Volume
Variety
Variation in demand
Visibility
1.2 Name 3 stakeholders
Stakeholders What stakeholders want from
the operation
What the operation wat from
the stakeholders
Sh...
,1.1 Discuss 4 Vs with reference to the case study Provide a reason for your choice
Volume
Variety
Variation in demand
Visibility
1.2 Name 3 stakeholders
Stakeholders What stakeholders want from What the operation wat from
the operation the stakeholders
Shareholders Return on investments Investment capital
Stability earnings Long term commitment
Liquidity of investment
Director/Top manager Low/acceptable operating cost Coherent, consistent clear and
Secure revenue achievable strategies
Well targeted investment Appropriate investment
Low risk of failure
Future innovation
Staff Fair wages Attendance
Good working conditions Diligent/best efforts
Safe work environment Honesty
Personal and career Engagement
development
Supplies Early notice of requirements Integrity of delivery, quality
Long term orders and innovation
Fair price Responsiveness
On time payments Progressive price reduction
Staff representatives Conformance with national Understanding
agreement consultation Fairness
Assistance in problem solving
Regulators (e.g Financial Conformance to regulations Consistency of regulation
regulators Feedback on effectiveness of Consistency of application of
regulations regulations
Responsiveness to industry
concerns
,1.3
1.3.1 identify four process design objectives
Performance objectives Typical process design Some benefits of good process
objectives design
Quality Error free processing Products and services
Provide appropriate resources, produced on specification.
capable of achieving the Less recycling and waste
specification of product or
services
Speed Minimum throughout time Short customer waiting time
Output rate appropriate for Low in process inventory
demand
dependability Provide dependable process On time deliveries of product
resources and services
Reliable process output timing Less disruption, confusion and
and volume rescheduling within the
process
flexibility Provide resources with an Ability to process a wide range
appropriate range of of products and services
capabilities Low cost fast product and
Change easily between services change
processing states Low cost fast volume and
timing changes
Ability to cope with
unexpected events
cost Appropriate capacity to meet Low processing costs
demand Low resources cost
Eliminate process waste in Low delay or inventory cost
terms of: Excess capacity, in
process delays, in process
errors, inappropriate process
input
, a. main issues involved in configuring supply chain
• the first concern the overall shape of the supply network
• the second concerns the nature and extent of outsourcing or vertical intergration
1.5 What is job design?
• Job design is about how we structure individuals jobs and the workplace or environment in
which they work and the interface with the technology they use
• Job design is also concerned with how people should interact with their workplace, the
technology and the immediate work environment
• It is also concerned with trying to ensure a committed and motivated workforce through
autonomy, skill
1.5.2 How do you go about designing jobs and organizing work?
• Ergonomics is concerned primarily with the physiological aspects of job design. This includes the
study of how the human body fits into its workplace and how humans react to their immediate
environment, especially in heating, lighting and noise characteristic
• Scientific management took some of the ideas of division of labour and applied them more
systematically. Method study is the systematic recording and examination of methods of doing
work and work measurement is about establishing the time to do the job
• Behavioural models of job design are more concerned with the individuals reaction to and
attitudes to their job. It is argued that are designed to fulfill peoples needs for self esteem and
personal development are more likely to achieve satisfactory work performance. The
empowerment principle of job design has concentrated on increasing the autonomy which
individuals have to shape the nature of their own jobs. Team working can both put together a
required mixture of skills and allow decisions to be made by people who have to manage the
results . Flexible working hours involve individuals in being able to change the nature of their
jobs and the location in which jobs are performed. Where applicable only to certain jobs, flexible
working may have a significant impact
1.5.3 Elements of job design
• What are the environmental conditions of the workplace?
• What technology is available and how will it be used?
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