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test bank for understanding management 12th edition by richard l daft and dorothy marcic all chapters 1 15 complete download 574 pages
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Understanding Management
Understanding Management
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Indicate whether the statement is true or false. 1. Leading is the use of influence to motivate employees to achieve organizational goals.
a. True
b. False 2. Communication is considered a technical management skill.
a. True
b. False 3. Artificial intelligence encompasses techniques used to teach computer systems to learn, reason, perceive, infer,
communicate, and make decisions similar to or better than human beings can.
a. True
b. False 4. Recognizing the value of employees involves the organizing role of management.
a. True
b. False 5. Jordan is a first line supervisor at a manufacturing plant. Due to his role, it's likely that Jordan averages one
activity every 48 seconds.
a. True
b. False 6. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False 7. According to research, the best way to improve organizational effectiveness is by severe cost cutting.
a. True
b. False 8. Only the top managers in organizations need conceptual skills since planning is involved.
a. True
b. False 9. Theory Y proposes that organizations can take advantage of the imagination and intellect of all of their
employees.
a. True
b. False 10. Efficiency can be defined as the amount of resources used to produce a product or service.
a. True
b. False
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Name: Class: Date: Chap 01_12e_Daft 11. According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where
Theory X recognizes that workers enjoy achievement and responsibility, and Theory Y recognizes that workers
will avoid work whenever possible.
a. True
b. False 12. Conceptual skills are needed by all managers, but especially by managers at the top.
a. True
b. False 13. The term "quants" refers to financial managers and others who base their decisions on complex quantitative
analysis, under the assumption that using advanced mathematics and technology can accurately predict how the
market works.
a. True
b. False 14. Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than
people.
a. True
b. False 15. The Hawthorne studies resulted in the movement toward scientific management.
a. True
b. False 16. The use of influence to motivate employees to achieve the organization's goals refers to controlling.
a. True
b. False 17. One of the criticisms of scientific management is that it did not acknowledge variance among individuals.
a. True
b. False 18. Technology, such as e-mail, text messaging, smartphones, tablets, and laptops has lessened the pace of a
manager's work day.
a. True
b. False 19. The spokesperson role involves performing ceremonial and symbolic duties, such as greeting visitors and signing
legal documents.
a. True
b. False
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Name: Class: Date: Chap 01_12e_Daft 20. With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the ideal
bureaucracy.
a. True
b. False 21. AI is having its greatest effect on the boring, routine, mechanical, and administrative work of organizations.
a. True
b. False 22. The nature of management is to control and dictate others in an organization.
a. True
b. False 23. The scientific management perspective refers to the management thinking and practice that emphasizes
satisfaction of employees' basic needs as the key to increased worker productivity.
a. True
b. False 24. Time is a manager's least valuable resource.
a. True
b. False 25. For middle managers, the liaison role is more important than the leader role.
a. True
b. False 26. Becoming a successful manager means thinking in terms of building teams and networks and becoming a
motivator and organizer within a highly interdependent system of people and work.
a. True
b. False 27. A criticism of human relations management is that it ignores the social context and workers' needs.
a. True
b. False 28. Nudge management applies insights from the behavioral sciences to design elements of the organization in a
way that nudges people toward behaviors that support organizational goals and values .
a. True
b. False 29. A manager forwards information to other organization members in the disseminator role.
a. True
b. False
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Name: Class: Date: Chap 01_12e_Daft
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