Summary Unit 14 IT Service Delivery Exam Notes (Part A)
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Unit 14 - IT Service Delivery
Instelling
PEARSON (PEARSON)
This document is what I and one of my friends have done for part A of the IT service delivery exams. the first example is his and he achieved a Distinction and 2nd one is mine and I achieved a merit. His wan is January 2023 and mine is for January 2022. None of the examples are perfect but the firs...
Painless Smile is a dental practice in Bradford with 15 members of staff in a two-storey
building. They will implement a new network system where every member of staff will have
a dedicated PC and the IT support will be provided by an external company. They will use
the IT System to book appointment, store and manage information.
Required IT Service equipment Explanation of priority
Desktop PC :2 High: It is important for manager and
Manager: Windows 10, i5 processor, 512 SSD, assistant manager have minimum
8GB Ram, Intel UHD Graphics 630, 500W PSW specifications on the computer as they must
Assistant Manager: i5 processor, 512 SSD, communicate with all the other staff member
Intel UHD Graphics 630, 500W PSW and external people to manage the dental
practice.
Desktop PC: 5 High: Dental Surgeons Pcs should be at
Dental Surgeons: Windows 10, i5 processor, minimum specification as they must use
512 SSD, 8GB Ram, Intel UHD Graphics 630, various software to examine their patients,
500W PSW. Communicate to the managers and
receptions. Mostly for the software and the
diagnose machine connected to the system.
Desktop PC: 5 Medium: Surgeon's assistant does not always
Dental Surgeons assistant: Windows 10, i5 require using computer as they always with
processor, 256 SSD, 8GB Ram, Standard any of the surgeons, but it is better to keep
Graphics, 500W PSW. minimum spec pc for them as they might
have to use it.
Desktop PC: 2 High: patients' data and appointment system
Receptionist: Windows 10, i5 processor, 512 are handled by the receptionists and the pcs
SSD, 8GB Ram, Intel Standard graphics, 500W in Receptions must have that specification so
PSW. they can deal with any workload flawlessly.
Desktop PC: 1 High:
Technician: Windows 10, intel Xeon Technicians PC is connected to some
processor, 512 SSD, 1 TB HDD, 16 GB Ram, powerful diagnostic machine such as X-ray,
Intel UHD 630, 1000W PSW. MRI, CT scan. To load all the output fast and
effectively and operate those machines,
technicians PC need to have that much
power.
Switch- High- keeps the traffic between two devices
in the network and let the staff members
work efficiently. It also monitors the data
Router- which passes through the network.
High: Provide internet and manage traffic of
the connected devices in the network.
Cat6 cable -
High: Connect the devices with routers,
switches and server.
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