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Foundations of Operations Management, Fourth Canadian Edition, Loose Leaf Version
TEST BANK for Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen A+ Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen. Complete 13 Chapters.Chapter 1 Creating Value Through Operations Chapter 2 Supply Chain Management...
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TEST BANK for Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen. Complete 13 Chapters.
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Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen
Foundations of Operations Management 4th Canadian
Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra &
Robert Klassen
Test Bank Pag
, Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen
1) A process involves transforming inputs into
outputs. Answer: TRUE
Diff: 1 Type: TF
Reference:
Process View
2) Inputs to a process can include human
resources. Answer: TRUE
Diff: 1 Type: TF
Reference:
Process View
3) Processes of multiple firms can be linked together to form a
chain reaction. Answer: FALSE
Diff: 1 Type: TF
Reference:
Introduction
4) Every process has a
customer. Answer: TRUE
Diff: 1 Type: TF
Reference:
Process View
5) A nested process refers to a process within
a process. Answer: TRUE
Diff: 1 Type: TF
Reference:
Test Bank Pag
, Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen
Process View
6) Operations management refers to the direction and control of inputs that
transform processes into products and services.
Answer: TRUE
Diff: 1 Type: TF
Reference:
Introduction
7) Relative to strategic decisions, tactical decisions are less structured and have longer-
term consequences. Answer: FALSE
Diff: 1 Type: TF
Reference: Customer Value and Competitive Priorities
8) The process of baking a doughnut at Tim Hortons is a
manufacturing process. Answer: TRUE
Diff: 2 Type: TF
Reference:
Process View
9) Processes do not necessarily add value to every customer along the
supply chains. Answer: FALSE
Diff: 1 Type: TF
Reference:
Process View
10) Many service operations have little outside
customer contact. Answer: TRUE
Diff: 2 Type: TF
Test Bank Pag
, Foundations of Operations Management 4th Canadian Edition. Larry Ritzman, Lee Krajewski, Manoj Malhotra & Robert Klassen
Reference:
Process View
11) As a percentage of total employment within the Canadian economy, jobs in the
service sector have declined over the past 40 years.
Answer: FALSE
Diff: 2 Type: TF
Reference: Trends in Operations Management
12) Productivity is measured as input over
output. Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management
13) Labour productivity is an index of the output per person or
hours worked. Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management
14) As the value of output per work hour goes up, the nation's standard of
living is lowered. Answer: FALSE
Diff: 1 Type: TF
Reference: Trends in Operations Management
15) Over the last decade the gains in labour productivity in Canada have
been greater in the manufacturing sector than in the service sector.
Answer: TRUE
Diff: 1 Type: TF
Reference: Trends in Operations Management
Test Bank Pag
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