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SHRM-CP Bussines acument 2023 Questions & answers
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SHRM-CP Bussines acument 2023 Questions & answers
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Voorbeeld van de inhoud
SHRM-CPBussines
acument
2023
What
should
HR
recommend
if
requested
to
intervene?
A.
HR
should
recommend
motivation
and
change
management.
B.
HR
should
recommend
communication
and
strategic
alignment.
C.
HR
should
recommend
organizational
learning
techniques.
D.
HR
should
recommend
reward
and
recognition
programs.
-
CORRECT
ANSWER-A
is
correct.
A
is
the
best
answer
because
motivating
the
staff
and
key
player
will
have
a
critical
impact
and
move
things
in
the
right
direction.
Change
management
is
key,
as
well,
and
should
have
a
significant
impact
on
the
situation.
What
is
the
first
thing
that
must
be
done
to
improve
the
situation?
A.
The
first
thing
to
do
that
will
improve
the
situation
is
to
communicate
the
reason
for
the
change
to
all
stakeholders
affected.
B.
The
first
thing
to
do
that
will
improve
the
situation
is
to
establish
roles
and
responsibilities
for
each
stakeholder.
C.
The
first
thing
to
do
that
will
improve
the
situation
is
to
get
specific
feedback
from
all
stakeholders
affected.
D.
The
first
thing
to
do
that
will
improve
the
situation
is
to
understand
individual
differences
for
all
stakeholders
affected.
-
CORRECT
ANSWER-C
is
correct.
C
is
the
best
answer
because
it
focuses
on
getting
feedback
from
all
stakeholders,
which
will
get
buy-in
and
critical
information
to
ensure
a
successful
implementation.
What
are
the
critical
change
management
steps
to
turn
this
situation
into
a
positive?
A.
The
critical
steps
in
the
change
management
process
are
creating
and
communicating
the
vision
and
building
support
for
the
change.
B.
The
critical
steps
in
the
change
management
process
are
involving
everyone
and
recognizing
emotional
reactions
to
the
change.
C.
The
critical
steps
in
the
change
management
process
are
following
all
the
steps
in
a
sequential
manner
without
deviating
from
the
process.
D.
The
critical
steps
in
the
change
management
process
are
involving
only
necessary
stakeholders
and
pushing
forward
to
get
the
change
moving.
-
CORRECT
ANSWER-A
is
correct.
A
is
the
best
answer
because
communicating
vision
and
a
reason
for
the
change
will
assist
in
building
support
and
get
the
necessary
buy-in.
What
should
HR
do
to
ensure
the
change
aligns
with
the
company
strategy?
A.
HR
should
execute
organizational
development
interventions
that
support
the accomplishment
of
results
toward
that
strategy.
B.
HR
should
understand
the
strategy
and
how
the
change
supports
the
successful
accomplishment
of
results
toward
that
strategy.
C.
HR
should
work
on
performance
management
actions
and
goal
development
toward
results
that
support
the
strategy.
D.
HR
should
understand
the
competition,
products,
marketing,
business
development,
and
other
internal
results
toward
that
strategy.
-
CORRECT
ANSWER-B
is
correct.
B
is
the
best
answer
because
HR
must
understand
the
strategy
to
know
whether
the
change
is
aligned
with
the
strategy.
What
assessment
metrics
would
be
most
helpful
in
this
situation?
A.
The
assessment
metrics
that
would
be
most
helpful
are
effectiveness
of
the
communication
and
number
of
stakeholders
represented
in
the
feedback.
B.
The
assessment
metrics
that
would
be
most
helpful
are
specific
critical
behaviors
supporting
the
change
and
how
well
support
has
been
built.
C.
The
assessment
metrics
that
would
be
most
helpful
are
each
stakeholder's
vision
realized
and
the
ability
of
each
stakeholder
to
influence
others
in
the
change.
D.
The
assessment
metrics
that
would
be
most
helpful
are
documenting
the
emotional
reactions
of
each
stakeholder
and
following
Adam's
equity
theory.
-
CORRECT
ANSWER-B
is
correct.
B
is
the
best
answer
because
building
support
and
actual
change
in
behavior
is
more
important
than
communication
and
feedback.
What
are
the
HR
admin's
responsibilities
to
ensure
that
actions
are
taken
to
correct
the
situation?
A.
The
HR
admin
has
the
responsibility
to
ensure
that
the
HR
leadership
team
is
informed
about
the
concern.
B.
The
HR
admin
has
the
responsibility
to
ensure
that
the
law
is
upheld
or
inform
the
government
authorities.
C.
The
HR
admin
has
the
responsibility
to
ensure
that
the
HR
leadership
takes
action
to
correct
the
concerns.
D.
The
HR
admin
has
the
responsibility
to
ensure
that
all
leaders
in
the
organization
are
aware
of
the
concerns.
-
CORRECT
ANSWER-A
is
correct.
A
is
the
best
answer
because
the
HR
admin's
primary
responsibility
is
to
inform
the
HR
leadership
about
the
problem
and
be
prepared
to
assist
in
corrective
action
What
should
the
HR
leadership
be
concerned
about?
A.
The
HR
leadership
should
be
concerned
about
what
other
departments
will
think
about
their
competency
and
if
this
will
make
HR
look
bad
to
other
departments.
B.
The
HR
leadership
should
be
concerned
about
enforcing
the
provisions
of
the
law
and
protecting
the
employees
and
departments
of
the
company.
C.
The
HR leadership
should
be
concerned
about
enforcing
the
law
and
also
taking
steps
to
work
with
management
to
get
the
company
mission
accomplished.
D.
The
HR
leadership
should
be
concerned
about
why
the
HR
admin
is
conducting
a
routine
review
that
identified
the
listed
concerns
that
surfaced.
-
CORRECT
ANSWER-B
is
correct.
B
is
the
best
answer
because
the
HR
leadership
has
the
responsibility
to
enforce
the
provisions
of
the
law
in
the
organization
and
protect
both
the
employees
and
the
success
of
the
company
What
should
the
HR
leadership
do
about
this
situation?
A.
The
HR
leadership
should
take
action
to
investigate
and
conduct
a
thorough
audit
and
take
whatever
corrective
action
is
needed.
B.
The
HR
leadership
should
take
action
to
inform
the
executive
team,
conduct
an
audit,
and
take
corrective
action
as
needed.
C.
The
HR
leadership
should
take
action
to
understand
what
other
companies
benchmark
and
conduct
as
best
practices
in
these
areas.
D.
The
HR
leadership
should
take
action
to
investigate
and
contact
the
appropriate
government
agencies
to
correct
the
concerns.
-
CORRECT
ANSWER-B
is
correct.
B
is
the
best
answer
because
HR
leadership
should
validate
the
HR
admin's
findings
and
then
take
all
appropriate
corrective
action,
but
it
is
also
important
to
keep
the
company
leadership
informed.
How
should
the
HR
admin
respond
to
concerns
about
reclassifying
positions
correctly?
A.
Explain
federal
and
state
regulations
regarding
employee
classifications.
B.
Explain
the
rationale
and
benefits
of
correcting
position
classifications,
cite
relevant
state
and
federal
laws,
and
include
a
written
policy
on
complying
with
regulations.
C.
Develop
a
record
of
the
internal
audit
process
in
case
of
legal
consequences.
D.
Provide
stakeholders
with
information
on
FLSA
regulations
and
classification
discrepancies
and
discuss
them
with
leaders
-
CORRECT
ANSWER-B
is
correct.
B
is
the
best
answer
because
the
HR
admin's
primary
responsibility
is
to
inform
the
HR
leadership;
rationale,
benefits,
how
to
correct
the
problem,
and
procedures
are
all
ways
that
the
HR
admin
can
assist
in
the
corrective
action.
What,
if
anything,
is
the
HR
director
to
report
to
the
CEO?
A.
The
friendships
within
the
department
are
hindering
the
manager's
ability
to
effectively
manage,
and
a
transfer
is
appropriate.
B.
Report
nothing
immediately,
as
there
should
be
additional
fact-finding
and
observations
of
the
department.
C.
Request
an
immediate
corrective
action
plan
from
the
manager
for
all
employees.
D.
Provide a
summary
of
the
HR
director's
findings
and
an
outline
of
how
HR
can
assist.
-
CORRECT
ANSWER-D
is
correct.
D
is
the
best
answer
because
the
CEO
directed
the
HR
director
to
investigate
the
situation.
An
honest
assessment
of
the
initial
findings
must
be
shared,
and
the
HR
director
should
be
prepared
to
discuss
how
HR
can
assist
What
is
the
best
course
of
action
the
HR
director
should
immediately
take
to
assist
the
manager?
A.
Advertise
for
additional
client
services
representatives
and
discipline
employees
with
frequent
absences.
B.
With
CEO
approval,
coach
the
manager
on
effective
employee
management
techniques
with
a
goal
of
aligning
work
performance
with
established
goals.
C.
Write
a
memo
to
the
employees
with
reminders
of
the
existing
policies.
D.
Schedule
customer
service
training
for
all
employees.
-
CORRECT
ANSWER-B
is
correct.
B
is
the
best
answer
because
HR
is
the
expert
in
people
management
within
the
organization.
Providing
coaching
allows
the
manager
to
develop
key
competencies
and
ensure
the
alignment
of
work
performance
with
organizational
strategic
goals.
In
what
ways
might
the
HR
director
address
the
long
wait
times
in
the
lobby?
A.
Observe
the
department's
daily
operations
from
client
arrival
to
departure,
analyze
the
number
of
clients
and
their
reasons
for
visiting
to
determine
the
appropriate
time
and
resources
needed,
and
then
discuss
the
results
with
the
manager
with
the
purpose
of
agreeing
on
an
appropriate
action
plan
designed
to
correct
the
existing
problems.
B.
Hire
temporary
employees
to
decrease
wait
time
until
the
challenges
are
resolved.
C.
Collaborate
with
other
departments
within
the
firm
to
assist
the
client
services
department.
D.
Convene
a
"meeting
of
the
minds"
with
the
employees
and
then
clients
to
determine
an
acceptable
wait
time.
-
CORRECT
ANSWER-A
is
correct.
A
is
the
best
answer
because
it
provides
HR
with
an
opportunity
to
begin
to
understand
the
dynamics
and
culture
while
developing
how
to
efficiently
use
the
resources
to
create
maximum
value
in
the
firm
to
achieve
organizational
goals.
How
should
the
HR
director
handle
the
reported
high
rate
of
absenteeism?
A.
Meet
directly
with
each
employee
and
offer
the
services
of
the
employee
assistance
program.
B.
Document
the
manager's
observation
and
wait
six
months
in
hopes
the
employees
self-correct.
C.
Along
with
the
client
services
manager,
review
timesheets,
payroll
records,
and
employee
files
to
determine
the
rate
of
absenteeism
for
each
in
accordance
with
the
firm's
policies.
D.
Begin
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