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MHA 702 Test 2 Questions and Answers 100% Solved A healthcare manager must cultivate a genuine open-door attitude towards employees and must exhibit the downward orientation that says although a member of management the department manager's primary concern must be for the organization's clie...

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MHA 702 Test 2 Questions and
Answers 100% Solved

A healthcare manager must cultivate a genuine open-door attitude towards employees and must
exhibit the downward orientation that says although a member of management the department
manager's primary concern must be for the organization's clientele and the employees who
provide services. ✔✔True


To ensure that all employees are valued for what they can contribute. ✔✔A manager's task is


Workers in a healthcare organization with a broad range of educational backgrounds and
sophistication.
Ex: Food service personnel without specialized skills or training and a dietician with a master's
degree
Ex: variations in work ethic, a lazy person or an over achiever ✔✔Heterogenous Work Group


Speaks of the belief in participation, but in practice only superficially tolerates it. A consultative
manager is usually honest and well intended but can rarely relinquish enough control to allow an
employee to reach their full potential. ✔✔A Consultative Manager


Was largely authoritarian where the boss was the only person in charge and was to be obeyed
without question. The top manager was likely the owner or principal stockowner in the
organization. ✔✔Management at the start of the 1900's


A 20th-century phenomenon. Began in the 1930's and continued steadily throughout the 1940's
and 1950's. ✔✔The Human Relations Movement in management is


True ✔✔Today many managers have been educated specifically for management

, Managers have acquired much of their managerial perspective from their role models who were
at least partially authoritarian. ✔✔Why is their residual authoritarianism today


Is one who performs the duties day in and day out ✔✔The person who knows the inner workings
of a job best


True ✔✔In manufacturing, a manager is required to be production centered


A manager's priority concerns are keeping supplies and services entering the process and keeping
the output flowing. ✔✔In production centered situations


Employees are assigned to a specific work station. Other than keeping up with the pace of the
assembly line they have little to no control over how they complete their jobs. ✔✔In a
production centered situation


The willingness of employees to work maintains output rather than the pace at which the work
arrives or the manner of supplying the processes. The work is often irregular and varied and
rarely are two units of output identical. ✔✔In a people centered environment


A manager's primary focus is on people, the producers, rather than on machines or automatic
processes ✔✔In people centered environments


True, because people primarily control the processes ✔✔Healthcare organizations require people
centered management


Visible to employees, be perceived as available, and actually be available ✔✔A healthcare
department supervisor must be

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