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WGU D353 Task 1,2 and 3 Combined 2024 Versions with complete solution;Pass in 1st Attempt
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WGU D353 Task 1,2 and 3 Combined 2024 Versions with complete solution;Pass in 1st Attempt
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Voorbeeld 2 van de 15 pagina's
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lOMoARcPSD|5967629lOMoARcPSD|5967629
WGU D353 Task 1,2 and 3 Combined 2024
Versions with complete solution;Pass in 1st Attempt
WGU D353 Task 1 Passed A. Create a needs assessment plan to analyze the organization’s training needs and recommend a training strategy by doing the following:
1.Explain how you would assess the organization’s training needs for the newly acquired floor agents.
First I would consider the organizational needs and goals to make sure the training will move our organization in the proper direction. This can be accomplished by discussing the company’s goals and vision with executive level management and also by considering written material such as the employee handbook and mission and vision statements. The final step in analyzing organizational level needs will be to conduct a SWOT analysis, which will be explored in greater depth in the next section.
I would then conduct a thorough Job Analysis. I would begin by talking to all of the management involved directly with the lOMoARcPSD|5967629
Floor agents to be certain I understand what they need from this position, then I would spend time observing the current agents at work. After observing agents in several locations I would perform both individual interviews and invite some of the top agents to come together in a focus group to discuss the job and get suggestions on what we can improve in our own system as well as
how best to train and integrate our new people.
Finally I would ask our new employees to answer some questions both verbally and in written form to determine what knowledge and skills they already possess and ensure the training covers new ground. I need to be certain to offer real growth opportunities and make sure the training does not become a source of frustration. I will also likely pick up some ideas that our current work force did not bring to the table and can integrate them into training for our existing agents.
2.Conduct a strengths, weaknesses, opportunities, and threats (SWOT) analysis of the company’s training needs for the floor agents by doing the following:
a.Identify one strength that is internal to the organization.
The company already has successful floor agents in our other stores.
i.Explain how the strength affects training needs and outcomes for the floor agents.
We can learn from the existing floor agents and apply that knowledge to our training program.
b.Identify one weakness that is internal to the organization.
The company does not currently have a formalized training program for floor agents.
i.Explain how the weakness affects training needs and outcomes for the floor agents.
This will cause the development of the training program to require more time and money to develop, as it will not simply
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