Well-structured IOP3707 Assignment 4 (ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED. (DETAILED ANSWERS - DISTINCTION GUARANTEED!).....Best Solutions Contact Centre
(Please note that the case study is not a real company situation.)
As the newly appointed Contact Centre Manager at ‘Best Solut...
IOP3707
Assignment 4 Semester 2 2024
Unique Number:
Due Date: 14 October 2024
QUESTION 1
1.1 Transformational Leadership
Transformational leadership is a style of leadership that focuses on creating significant positive
change within an organization and its members. This type of leader inspires and motivates
followers to exceed their own interests for the sake of the organization’s vision. Transformational
leaders are proactive, innovative, and committed to continuous improvement, fostering a culture
of engagement and empowerment. They achieve this by articulating a compelling vision,
encouraging creativity, and providing individualized support to team members. By aligning the
DISCLAIMER & TERMS OF
organization’s USEwith the personal goals of employees, transformational leaders help to
goals
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