Performance Quality
eg (faster, longer life, more functions, price, cost, etc.) - answer-the features defined by the design Specifications
during product or service creation and development - answer-When is performance quality defined?
Conformance quality - answer-quality determined by the e...
Six Sigma And Lean Exam
Performance Quality
eg (faster, longer life, more functions, price, cost, etc.) - answer-the features
defined by the design Specifications
during product or service creation and development - answer-When is
performance quality defined?
Conformance quality - answer-quality determined by the execution of the
specifications and processes, How well you meet the specifications
100% - answer-percent of time after the product or service is defined that
the focus is on conformance to specification
junk - answer-what people associated with "Made in Japan" after WWII
W. Edwards Deming and J.M. Juran - answer-two Americans invited to Japan
post WWII to train the Japanese in quality management
highest quality and most competitive - answer-description of Japanese
products after Deming and Juran worked with them
Western Electric (AT&T) Walter A Shewart in the 20's - answer-Where do
Deming and Juran's roots trace back to (person and company)
1. Everyone in the workplace is responsible for quality
2. Everyone has a direct customer (next person in the supply chain) -
answer-Total Quality management (2 main characteristics)
85% - answer-Amount of quality that leadership is responsible for
all equal (Safety is 1st among equals) - answer-weights of focus given to
Quality, Safety, Cost and Delivery respectively
provide tools, training, and culture - answer-leadership role in Total Quality
management
~Be a zero defect producer - Do it right the first time
~Be an inspector- catch defects as they happen
"Walk and Chew Gum at the Same Time" - answer-Everybody's role in Total
Quality Management
, Quality circles - answer-invented by Kaoru Ishikawa at Tokyo University:
Utilizes teams of workers to brainstorm, identify quality problems and
propose process improvements to eliminate defects
Quality is Free - answer-Book written by Philip Crosby with a simple title
expressing that the cost of quality is made up for by the money saved by a
more quality process
conformance to requirements - answer-Definition of Quality according to
Crosby's Absolutes
prevention - answer-The System of Quality according to Crosby's absolutes
Zero Defects - answer-The performance standard according to Crosby's
Absolutes
price of non-conformance - answer-The measurement of quality according to
Crosby's absolutes
~Product or Service normally contains significant numbers of defects
~Extensive rework and customer issues
~Leadership does not provide clear performance standard
~Leadership does not know cost of non-conformance
~Leadership denies that it is the cause of the problem - answer-Profile of a
problem organization
1. Cost
2. Delivery
3. Quality
4. Safety - answer-old hierarchy of company priorities
cost of failure decreases as % good increases, cost of prevention and
inspection increases as % good increases, Total cost of quality is a parabola
centered in the middle of the graph - answer-graph of cost per "good" unit
vs. % good
International Organization for Standardization 9001:2008 (ISO) - answer-A
standard for quality management system that can be certified
99..4 - answer-% in spec (yield) at 6 sigma levels of quality / Defects
per million operations *These values have been adjusted for anticipated
process shift
Upper specification Limit and Lower specification limit - answer-What limits
are 6 sigma away from the mean?
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