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quality assessment - Facilities management responsibilities such as evaluating the effectiveness of

service, benchmarking, management of audits, and development of innovative improvements




What professional aspect of facilities management distinguishes it from related professions? -

coordination across traditionally separate disciplinary lines




How can a facilities manager best improve worker productivity - improve the work environment




three dimensions of quality - input, process, and output




What percent of a company's capital assets does the average facilities department manage? - 25%




What do facilities managers engage in to anticipate and respond appropriately to current and future

business trends? - strategic planning

,Facilities management responsibilities such as evaluating the effectiveness of service, benchmarking,

management of audits, and development of innovative improvements are all part of what function? -

quality assessment




What professional aspect of facilities management distinguishes it from related professions? -

coordination across traditionally separate disciplinary lines




What is the best way for a facilities manager to become more proactive and avoid crisis management? -

participate in discussions of the central management issues




How can a facilities manager best improve worker productivity? - improve the work environment




According to TQM/CQI literature, what are the three dimensions of quality? - input, process, and output




What percent of a company's capital assets does the average facilities department manage? - 25 percent




What do facilities managers engage in to anticipate and respond appropriately to current and future

business trends? - strategic planning




In most companies, how are facilities departments viewed? - as overhead

,What is the most expensive element of most office and other white-collar workplaces? - people




How can facilities management successfully affect the corporate mission? - by linking asset planning to

corporate goals




Define property management - The process of maintaining and creating value in real property consistent

with the owner's objectives and in compliance with the highest standard of professional ethics. In real

estate, the process of profitable operation and management of owned, leased, or subleased real

property for a building owner, developer, or land lord.




Define asset management - Asset management: Maximizing value to a portfolio of properties from

acquisition to disposition within the objectives defined by the owner. Asset management uses strategic

planning, investment analysis, and the positioning of a property in the market place.




Facility management, or inside-out view? - The facility manager looks from inside the business out to the

external environment of economic forces, the marketplace, corporate competition, etc., through the

eyes of a manager of a given business. A facility is a tool that enables the company to survive and

prosper in its external environment.

, Real property, or outside-in view? - A real estate organization views the facility as a building, a

commercial property designed to produce revenue. The building does not support the real property

business; it is the business.




What do all facilities management functions have aspects of? - strategy and tactics




What facilities activity usually produces the best overall financial and qualitative performance? -

devising a good strategy




Define a program. - any kind of work activities that the facilities manager wants specifically to manage

and track on an ongoing basis




Define a project. - a set of tasks related to the achievement of a specific objective




Behind personnel, what is the second largest expense on company ledgers? - facilities




What is situational analysis? - capturing information about each external element that can have an

influence on the facilities department in the coming year




What is the definition of a capitalized project? - projects that create assets with lasting value

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