Organizational Behaviour Exam Multiple Choice || with 100% Error-free Solutions.
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Organizational Behaviour
Organizational behaviour is generally defined as a field of study that
a. investigates how organizations effectively face competition.
b. investigates how individuals, groups, and structure affect and are affected by behaviour within organizations.
c. attempts to understand and solve problems re...
organizational behaviour is generally defined as a
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Organizational Behaviour Exam Multiple Choice || with
100% Error-free Solutions.
Organizational behaviour is generally defined as a field of study that
a. investigates how organizations effectively face competition.
b. investigates how individuals, groups, and structure affect and are affected by behaviour within
organizations.
c. attempts to understand and solve problems regarding individual behaviour on and off the job.
d. seeks ways and means to match human effort with machines.
e. examines how the structure of different organizations contributes to, or inhibits, effective
communication. correct answers b
SCENARIO 1-4: An operations manager at a local distribution and supply warehouse wants to
learn more about the major determinants of productivity, absenteeism, turnover, and job
satisfaction within her department. Although many options are available in gathering this
information, she has decided to focus upon individual level, group level, and organizational
systems level variables.
Referring to SCENARIO 1-4, communication styles, power and politics, and levels of conflict
are ________ variables.
a. group level
b. organization systems level
c. individual level
d. corporate level
e. departmental level correct answers a
SCENARIO 1-4: An operations manager at a local distribution and supply warehouse wants to
learn more about the major determinants of productivity, absenteeism, turnover, and job
satisfaction within her department. Although many options are available in gathering this
information, she has decided to focus upon individual level, group level, and organizational
systems level variables.
Referring to SCENARIO 1-4, one of the individual-level variables the operations manager will
probably consider is
a. communication patterns.
b. job satisfaction.
c. levels of conflict.
d. human resource policies.
e. conflict resolution. correct answers b
Organizational citizenship behaviour (OCB) refers to
a. the social needs of employees.
b. motivational strategies used by management.
c. doing tasks that are not part of normal job requirement.
d. organizational values and how they are implemented.
e. work that must be done as part of one's job description. correct answers c
,SCENARIO 1-3: Allison and Gail are both university students studying for a final exam in OB.
Both students have a goal of making a grade of 90 percent or better despite the time pressures
they seem to be facing. Gail studied diligently for six hours and made a grade of 92 percent.
Allison studied diligently for nine hours and also made a grade of 92 percent.
Referring to SCENARIO 1-3, which of the students was effective?
a. Both Gail and Allison.
b. Only Gail.
c. Only Allison.
d. Neither Gail or Allison.
e. It is impossible to tell from the information given. correct answers a
SCENARIO 1-3: Allison and Gail are both university students studying for a final exam in OB.
Both students have a goal of making a grade of 90 percent or better despite the time pressures
they seem to be facing. Gail studied diligently for six hours and made a grade of 92 percent.
Allison studied diligently for nine hours and also made a grade of 92 percent.
Referring to SCENARIO 1-3, which of the following statements is most accurate?
a. Allison is more efficient than Gail.
b. Gail is more efficient than Allison.
c. Allison is more effective than Gail.
d. Gail is more effective than Allison.
e. It is impossible to predict efficiency or effectiveness in this case. correct answers b
John feels like he is always "at work" because he can be reached on his mobile device at any
time and he is always taking work home. His employer should
a. give him a raise.
b. tell him how much it appreciates his hard work.
c. upgrade his personal technology.
d. tell him to stop complaining since everyone else is working hard too.
e. help him to attain work-life balance. correct answers e
Workforce diversity is a challenge for organizations in today's globalized world. To address this
challenge, organizations try to
a. standardize operations so everyone feels equal.
b. accommodate different life and work styles.
c. ensure everyone can speak English.
d. hire fewer employees from different cultural backgrounds.
e. have standardized rules and policies on workplace communication. correct answers b
In general, a(n) ________ is best described as a consciously coordinated social unit composed of
two or more people who function on relatively continuous basis to achieve a set of goals.
a. union
b. family
c. company
d. organization
e. team correct answers d
, An organizational level challenge that exists in the Canadian workplace includes which of the
following?
a. working with others
b. workforce diversity
c. developing effective employees
d. job satisfaction
e. empowerment correct answers c
A process by which individuals organize and interpret their sensory impressions in order to give
meaning to their environment is called
a. selective interpretation.
b. selective analysis.
c. perception.
d. selective outlook.
e. environmental assessment. correct answers c
The most important reason why managers need to know how to measure personality is that
research has shown that personality tests
a. are useful in hiring decisions.
b. are biased against minorities.
c. can avoid stereotyping.
d. can lead to a reduction in perceptual errors.
e. screen out people with Machiavellian tendencies. correct answers a
Kyle does not like to work with people of a particular ethnicity even before he has met them.
Kyle is exhibiting
a. selective perception.
b. stereotyping.
c. projection.
d. heredity.
e. prejudice. correct answers e
Leroy has always been the type of person who is open to new experiences in both his personal
and professional life. It wouldn't be surprising, therefore, to find out that he
a. is more conventional.
b. is easily distracted.
c. would welcome the status quo.
d. is creative, curious, and artistic.
e. prefers being assertive. correct answers d
In her quest to expand Northern Beverages, the HR manager acknowledges that she will need to
hire an individual who is highly skilled in business strategy. She knows that university graduates
who also participated extensively in athletics are usually ambitious and hardworking, compared
with university students who did not. If she decides to interview only university grads who were
athletes, she is likely engaging in
a. projection.
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