UGBA 10 Operations and Sustainability Exam UPDATED Exam Questions and CORRECT Answers
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UGBA 10
UGBA 10 Operations and Sustainability
Exam UPDATED Exam Questions and
CORRECT Answers
Operations Management (why a student needs to understand it) - Correct Answer- heart of the
creation of wealth for business and the improvement in the living standard of citizens of all
countries
1. deli...
UGBA 10 Operations and Sustainability
Exam UPDATED Exam Questions and
CORRECT Answers
Operations Management (why a student needs to understand it) - Correct Answer- heart of the
creation of wealth for business and the improvement in the living standard of citizens of all
countries
3 dimensions of operations and sustainability - Correct Answer- economic, environmental,
and social
Operations Management - Correct Answer- The systematic design, direction, and control of
processes that transform inputs into services and products for internal, as well as external,
customers
process - Correct Answer- an activity or group of activities that takes one or more inputs,
transforms them, and provides one or more outputs for its customers
operations - Correct Answer- group of resources performing all or part of one or more
processes
supply chain - Correct Answer- linked together processes
Supply Chain Management - Correct Answer- the alignment of a firm's processes with those
of its suppliers and customers to match the flow of materials , services, and information with
customer demand
,Inputs - Correct Answer- can include a combination of human resources, capital, purchased
material and services, land and energy
outputs - Correct Answer- can be services (that can take the form of information) or tangible
products
external customers - Correct Answer- other businesses or individuals who provide the
resources, services, products, and materials for the firm's short and long-term needs.
internal customers - Correct Answer- employees or processes that supply important
information or materials
nested process - Correct Answer- the concept of a process within a process
on a continuum or with manufacturing processes on one end and service processes on the
other end - Correct Answer- ways process can be mapped
1. the nature of their output (manufacturing = physical products, service = intangible
products)
2. the degree of customer contact (manufacturing = low degree, service = high degree) -
Correct Answer- 2 key differences between manufacturing and service processes are:
less - Correct Answer- classifications at the process level are __________ ambiguous than
classifications at the firms level
service, manufacture a product - Correct Answer- a firm can provide a __________ and
________________
the link between processes and performance (internal and external processes) - Correct
Answer- A supply chain reinforces...
core processes - Correct Answer- a set of activities that delivers value to external customers
, supplier relation process, new service/product development process, order fulfillment
process, and customer relationship process - Correct Answer- 4 core processes:
support process - Correct Answer- provides vital resources and inputs to the core processes
and is essential to the management of the business
Corporate Strategy - Correct Answer- important to understand and keep the
________________ in mind before you start making decisions on operations management
trade-offs - Correct Answer- operations management is full of ______________
1. Marketing strategy
2. operations strategy
3. financial strategy - Correct Answer- 3 examples of functional areas
corporate strategy - Correct Answer- represents the overall direction for the company
1. corporate strategy
2. market analysis
3. competitive priorities
4. competitive capabilities - Correct Answer- general framework to understand the connection
among:
Corporate Strategy - Correct Answer- provides an overall direction that serves as the
framework for carrying out all the organization's functions
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