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19th edition By Kotler & Armstrong



Which of the following is NOT a typical supply chain member?

A) resellers
B) customers
C) intermediaries
D) government agencies
E) raw materials supplier - ANSWER: government agencies

________ the manufacturer or service provider is the set of firms that supply the raw
materials, components, parts, information, finances, and expertise needed to create
a product or service. - ANSWER: Upstream from

Another term for the supply chain that suggests a sense and respond view of the
market is ________. - ANSWER: demand chain

When suppliers, distributors, and customers partner with each other to improve the
performance of the entire system, they are participating in a ________. - ANSWER:
value delivery network

Most producers today sell their goods to ________. - ANSWER: intermediaries

A company's channel decisions directly affect every ________. - ANSWER: marketing
decision

Distribution channel decisions often involve ________ with other firms, particularly
those that involve contracts or relationships with channel partners. - ANSWER: long-
term commitments

Joe Blanco, like other producers, has discovered that his intermediaries usually offer
his firm more than it can achieve on its own. Which of the following is most likely an
advantage that Joe creates by working with intermediaries? - ANSWER: scale of
operation

From the economic system's point of view, the role of marketing intermediaries is to
transform the assortment of products made by producers into the assortment of
products wanted by ________. - ANSWER: consumers

, Producers benefit from using intermediaries because they ________. - ANSWER:
offer greater efficiency in making goods available to target markets

Intermediaries play an important role in matching ________. - ANSWER: supply and
demand

Channel members add value by bridging the major gaps of ________ that separate
goods and services from those who would use them. - ANSWER: time, place, and
possession

Which of the following is NOT a key function that intermediaries play in completing
transactions?

A) promotion
B) information
C) matching
D) financing
E) negotiation - ANSWER: E) negotiation

Which of the following is NOT a key function that intermediaries play in helping to
fulfill a completed transaction?

A) physical distribution
B) promotion
C) financing
D) risk taking
E) storing goods - ANSWER: D) risk taking

In marketing terms, we say that the number of intermediary levels indicates the
________ of a channel. - ANSWER: length

To a producer of goods, a greater number of channel levels means ________ and
greater channel complexity. - ANSWER: less control

All of the institutions in a channel are connected by various flows. These include
physical flow, flow of ownership, payment flow, information flow, and ________
flow. - ANSWER: promotion

A distribution channel is more than a collection of firms connected by various flows;
it is a(n) ________ in which people and companies interact to accomplish individual,
company, and channel goals. - ANSWER: complex behavioral system

An advantage of a channel of distribution over selling direct to consumers is that
each channel member plays a ________ in the channel. - ANSWER: specialized role

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