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MNGT 3100 - Exam 3 Wesson Prep Exam Questions 100% Well Answered. €9,90
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MNGT 3100 - Exam 3 Wesson Prep Exam Questions 100% Well Answered.
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Positive Interpersonal Dynamics - Answer when two parties know each other, have mutual respect and affection, and enjoy interacting with one another Negative Interpersonal Dynamics - Answer when two parties dislike one another, do not have mutual respect, and do not enjoy interacting with ...

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  • 5 september 2024
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  • 2024/2025
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  • interpersonal dynamics

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MNGT 3100 - Exam 3 Wesson Prep Exam
Questions 100% Well Answered.
Positive Interpersonal Dynamics - Answer when two parties know each other, have mutual respect and
affection, and enjoy interacting with one another



Negative Interpersonal Dynamics - Answer when two parties dislike one another, do not have mutual
respect, and do not enjoy interacting with one another



Outcomes of Interpersonal Behaviors - Answer 1. satisfaction of social needs

2. social support

3. source of organizational synergy

4. source of conflict



Communication - Answer the process of transmitting information from one person or place to another



Effective communication - Answer The process of sending a message in such a way that the message
received is as close in meaning as possible to the message intended



Interpersonal communication roles - Answer figurehead, leader, liaison



Informational communication roles - Answer spokesperson, monitor, disseminator



Decisional Communication Roles - Answer entrepreneur, disturbance handler, negotiator



Wheel Communication - Answer spokes with leader in the middle



Y communication - Answer Where people report up to a superior, who in turn has a dual reporting
relationship to two separate superiors

,Circle communication network - Answer Circle



Chain Communication - Answer starts at the top of the organization and then flows down to the
bottom



All Channel Communication - Answer provides member satisfaction



Nonverbal communication - Answer Any communication exchange that does not use words or uses
words to carry more meaning than the strict definition of the words themselves



Individual Barriers to Effective Communication - Answer conflicting or inconsistent signals, credibility
about the subject, reluctance to communicate, poor listening skills, predispositions about the subject



Organizational barriers to effective communication - Answer - Semantics

- Status or power differences

- Different perceptions

- Noise

- Overload

- Language differences



Individual skills for overcoming communication barriers - Answer Develop good listening skills,
encourage 2 way communication, be aware of language and meaning, maintain credibility, be sensitive
to other's perspectives



Organizational skills for overcoming communication barriers - Answer Follow up, regulate information
flows, understand richness of media



Key principles of effective communication - Answer 1. Maintain or enhance self-esteem

2. Listen & respond with empathy

3. Ask for help & encourage involvement

4. Share thoughts, feelings & rationale

, 5. Provide support without removing responsibility



Organizing - Answer Deciding how best to group organizational activities and resources



Organization structure - Answer the set of building blocks that can be used to configure an organization



Job design - Answer The determination of an individual's work related responsibilities



Job Specialization (Division of Labor) - Answer the degree to which the overall task of the organization
is broken down and divided into smaller component parts



Benefits of Job Specialization - Answer -workers can become proficient at a task

-transfer time between tasks is decreased

-specialized equipment can be more easily developed

-employee replacement becomes easier



Limitations of Job Specialization - Answer -boredom and dissatisfaction with mundane tasks

-anticipated benefits do not always occur



Job rotation - Answer systematically moving workers from one job to another



Job enlargement - Answer An increase in the total number of tasks workers perform



job enrichment - Answer increasing the number of tasks in a particular job and giving workers the
authority and control to make meaningful decisions about their work



Work teams - Answer allows an entire group to design the work system it will use to perform an
interrelated set of tasks



Skill variety - Answer the number of different activities performed in a job

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