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COB 202 Final UPDATED Exam Questions and CORRECT Answers

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COB 202 Final UPDATED Exam Questions and CORRECT Answers Human Capital - CORRECT ANSWER- the skills, knowledge, and experience possessed by an individual or population Deep-level diversity - CORRECT ANSWER- Differences in characteristics: personality, beliefs, values... Globalization - COR...

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COB 202 Final UPDATED Exam Questions
and CORRECT Answers
Human Capital - CORRECT ANSWER- ✔✔the skills, knowledge, and experience possessed
by an individual or population

Deep-level diversity - CORRECT ANSWER- ✔✔Differences in characteristics:
personality, beliefs, values...

Globalization - CORRECT ANSWER- ✔✔Economic, social, and cultural connectivity with
people on other parts of the world

High-performance work practices - CORRECT ANSWER- ✔✔aimed at stimulating
employee and organizational performance

1) Employee involvement & 2) Job autonomy:
Strengthens motivation and decisions

3)Competency development:
Selecting and training employees fit for the job

4) Rewards for performance:
Linking success to rewards

Stakeholders - CORRECT ANSWER- ✔✔Anyone with a stake in the company
EX. employees, shareholders, government...

Corporate social responsibility - CORRECT ANSWER- ✔✔Business should seek to impress
stakeholders while also not hurting external factors (environment)

MARS Model - CORRECT ANSWER- ✔✔Determines an individuals performance based on

,Motivations
Ability
Role perception
Situation

Motivation - CORRECT ANSWER- ✔✔Internal forces that affect a person's direction,
intensity and persistence

5 factor personality model CANOE - CORRECT ANSWER- ✔✔C: Conscientiousness
A: Agreeableness
N: Neuroticism
O: Openness to experience
E: Extraversion

Jungian and Myers-Briggs model - CORRECT ANSWER- ✔✔Model built of Jung's beliefs
for personality traits

Organizational Citizenship Behaviors - CORRECT ANSWER- ✔✔Goes beyond immediate
tasks and includes cooperations and helpfulness to others

Values - CORRECT ANSWER- ✔✔Evaluative beliefs that guide our preferences for
outcomes (what we ought to do, not what we normally do)

social identity theory - CORRECT ANSWER- ✔✔People define themselves based on the
groups they belong to

Categorical Thinking - CORRECT ANSWER- ✔✔Non-conscious process of organizing
people in groups

Stereotyping - CORRECT ANSWER- ✔✔Assigning traits to people based on their category
membership

,Primacy Effect - CORRECT ANSWER- ✔✔Forming perceptions about someone based on
first encounter

Self-concept Model - CORRECT ANSWER- ✔✔1) Self enhancement
2) self verification
3)Self-evaluation
4)social self

Self-enhancement - CORRECT ANSWER- ✔✔people will naturally be motivated to
perceive themselves and be perceived by others by all positive characteristics

Self-Verification - CORRECT ANSWER- ✔✔Individuals try to confirm the traits in their
existing self-concept

Self-Evaluation - CORRECT ANSWER- ✔✔1) Self-esteem: How satisfied you are with
yourself
2) Self-efficacy: how effective/successful you perceive yourself
3) Locus of Control: How much control people believe they have

Social self - CORRECT ANSWER- ✔✔Personal identity (how your distinguished) and social
identity

Self-serving bias - CORRECT ANSWER- ✔✔Our failures are due to external factors
Our success is due to internal factors

Fundamental Attribution Error - CORRECT ANSWER- ✔✔Tendency to overemphasize
internal causes of someone's behavior and not the external

self-fulfilling prophecy - CORRECT ANSWER- ✔✔1) Supervisor forms expectations about
you
2) Expectations affect supervisors behavior towards you
3) supervisors behavior affects employee's motivation

, 4) Employees behavior becomes more consistent

Attitudes v. Emotions - CORRECT ANSWER- ✔✔Attitudes are judgements
Emotions are experiences

Affective Organizational Commitment - CORRECT ANSWER- ✔✔Individuals
bond/attachment to a organization (want to be there)

Continuance Commitment - CORRECT ANSWER- ✔✔Individual has to stay because there
is no better alternative

Types of stress - CORRECT ANSWER- ✔✔Distress: Deviation from your healthy behavior
Eustress: Motivates people to achieve goals

Emotional Intelligence Hierarchy - CORRECT ANSWER- ✔✔1st stage) Awareness of your
own emotions
2nd stage) Management of your own emotions
3rd stage) Awareness of others emotions
4th stage) Management of others emotions

Criticism of Maslow's hierarchy theory - CORRECT ANSWER- ✔✔-People don't
necessarily move in the same order
-Everyone's needs are different... Employees needs are influences by self-concept, personal
values, and personality

Stages of Maslow's hierarchy theory - CORRECT ANSWER- ✔✔1) physiological (food, air,
water)
2) Safety (security and stability)
3) belongingness/love (need for interaction/affection)
4) Esteem (need for self-esteem)
5) Self-actualization (realization of full potential)

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