bussiness english assigment -formal complaint letter-2024
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Business English lesson plan assignment for the TEFL Course of I-to-I that I have passed in 2024. I hope it helps you pass your assignment too. This document is only to help you do your own assignment. Please Do Not Plagiarize .
you can read and use the assignment as guideline.
Name of the Teacher Date Level of the class Length of lesson
L Reddy 29/08/2024 Upper- Intermediate (B2) 60 Minutes
Lesson Type:
Business English
Lesson Topic
Writing a formal email (making a complaint)
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to… Students will have engaged and successfully
Students will be better able to write a formal completed a variety of different activities
email to a customer on their own. throughout the lesson. These activities include
discussions, completing a gap-filler worksheet,
Students will learn common formal email
writing a formal email and playing a fun and quick
phrases. game to end the lesson.
Students will be better able to answer Students will have a better understanding on formal
questions, participate in discussions(discuss) emails, what they need to look like and how they
need to be created, written and structured.
with others or when required, express their
Students will have grasped the concept of the
knowledge/understanding of formal emails as
formal language structure.
well as their past experiences relating to formal
emails such as what issues or successes they Students will be able to practice writing and
had with formal emails. presenting formal emails.
The students will have an improved The students will have a better understanding and
pg. 1 Lesson Plan 150823
, understanding and a better knowledge of have and created a deeper, more meaningful
formal emails, and they will be able to connection relating to the topic. They will also be
complete an activity (Gap filler worksheet) as able to better identify formal emails.
well as better be able to create and write their
Students will gain a clearer understanding of the
own emails as another task by using their
topic, including the structure of formal emails and
developed topic knowledge.
the precise manner in which they should be written.
Students will have improved their pronunciation of
words and phrases commonly used in formal emails.
Anticipated difficulties: Suggested solutions:
1. As English is not the students first language, The teacher knows that the students first language
some learners may find it difficult to read, is not English so when she is teaching the
understand and pronounce some of the English functional phrases like sir/madam, sincerely or any
words and sentences (example sir/madam or other phrases the teacher will observe how the
sincerely). students are reading and pronouncing the words,
this will help the teacher to see what the students
2. Some students may feel shy or insecure about
are finding difficult and what needs to explained or
participating.
focused more on during the lesson.
3. Some students may struggle, become The teacher will help students acquire the
distracted, and lose focus if they cannot correct and relevant grammatical forms of
comprehend the words they read. This the target L2 by incorporating learning
difficulty can prevent learners from reading activities that are designed to elicit these
effectively and developing meaningful forms. The teachers’ activities also consider
pg. 2 Lesson Plan 150823
, understanding. the degree of similarity or difference
between the target L2 and the learners' first
language and provide appropriate feedback
and scaffolding.
Another strategy is to establish a rule at the
beginning of the lesson that requires the
learners to use only the target language
during the lesson. This will reduce the
chances of confusion and interference from
other languages, and also reinforce the use
of the target L2 in a meaningful context.
Create a supportive environment where mistakes
are seen as learning opportunities and not
something to be embarrassed about.
Motivate and encourage these students to
participate in the lesson and learn. The teacher can
do this by telling them they all can do it and learn
it; they are all capable of grasping/understanding
the topic. To maintain and keep the distracted
students, focus the teacher can teach and speak in
a loud, energetic and fun way and also use
expressions to gain and capture their interest.
pg. 3 Lesson Plan 150823
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