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WGU C235 TRAINING & DEVELOPMENT EXAM WITH
PRACTICE TEST LATEST 2024-2025 ALL 250 QUESTIONS
AND CORRECT ANSWERS JUST RELEASED
WGU C235 TRAINING & DEVELOPMENT EXAM A
QUESTION: How is training and development strategically important in an organization? -
ANSWER-By creating value for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
QUESTION: Differentiate between Training and Development - ANSWER-Training: Learning that
is planned by the organization and designed so as to further organizational objectives
Development: Training that is longer-term in focus, designed to help employees prepare for
future jobs
QUESTION: What is an intangible asset on which a company can build a sustainable competitive
advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a
strategic way? - ANSWER-Human Capital
QUESTION: Orientation - ANSWER-The first common training that new hires go. New employees
are exposed to the expectations the organization has for them, key policies and procedures
relevant to them, the basic business model under which the organization operates in order to
be successful, the variety and types of co-workers present on the job, and other aspects of
organizational life.
QUESTION: Which activity is the human resource dept performing by offering a series of
programs and activities that include orientation, diversity, and total quality management? -
ANSWER-Training
QUESTION: What is a direct benefit of a new employee orientation program? - ANSWER-
Increased employee retention
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QUESTION: ADDIE model of training and development - ANSWER-A common framework for
training and development where the five steps in the model are Assessment, Design,
Development, Implementation, and Evaluation.
QUESTION: What does the ADDIE model suggest? - ANSWER-A continuous cycle wherein the
results of evaluation from one training program become part of the assessment of needs for
the next program
Based on the belief that the training is most effective when it provides learners with a clear
statement of what they must be able to do as a result of training and how their performance
will be evaluated
QUESTION: What is sustainable competitive advantage built upon? - ANSWER-Intangible
resources, such as organizational capabilities, processes, systems, attributes, and knowledge
and information controlled by the firm
Organization - ANSWER-A social unit of people structured and managed to meet a need or
pursue collective goals
QUESTION: Human Resource Management - ANSWER-Entire set of activities used by an
organization to align its human capital with organizational objectives and strategies
QUESTION: Examples of Intangible Resources - ANSWER-Human Capital
Social Capital
Intellectual Capital
Organizational Capability
QUESTION: Human Capital - ANSWER-Tacit knowledge
Education and experience
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,Page 3 of 44
Work-related know-how
QUESTION: Social Capital - ANSWER-Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
QUESTION: Intellectual Capital - ANSWER-Patents and trade secrets
Copyrights
Intellectual property
QUESTION: Organizational Capability - ANSWER-Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
QUESTION: Copyright Act 1976 - ANSWER-Protects the authors of "original works" from others
who would use their work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's literary,
artistic, or other creative expressions except under certain circumstances.
QUESTION: Age Discrimination in Employment Act - ANSWER-Law that prohibits discrimination
in employment against persons age 40 and over. Select to training programs can't be based on
age. For example, a company will not send employees age 40 and over to training.
QUESTION: Civil Rights Act - ANSWER-Law prohibits discrimination in employment practices on
the basis of race, color, national origin, religion, and sex.
Need to monitor for signs of adverse impact of employees
3
, Page 4 of 44
QUESTION: Americans with Disabilities Act - ANSWER-A law that states an employer may not
discriminate against either an applicant or a current employee because he or she was
previously disabled or appears to be disabled.
Keep in mind the need for reasonable accommodations
QUESTION: A copyright holder has the right to authorize others to ______ the work publicly. -
ANSWER-Reproduce, Distribute, Display
QUESTION: Which practice is allowed under the Age Discrimination in Employment Act of 1967
(ADEA)? - ANSWER-A company requires employees be at least 28 for promotion and will not
hire employees under age 18
QUESTION: Reasons training and development has become a critical organizational activity -
ANSWER-Globalization
Advancements in Technology
Changing Demographics
QUESTION: What are the 4 stages of human resource competency? - ANSWER-Acquiring,
Applying, Mastering, Influencing
QUESTION: Competency Stage - Works under supervision. Learns to perform well under
pressure and accomplish tasks within the time budgeted. - ANSWER-Acquiring
QUESTION: Competency Stage - Independently produces results. Develops credibility and a
reputation. - ANSWER-Applying
QUESTION: Competency Stage - Makes significant technical contributions working in more than
one area. Develops less experienced professionals and assumes leadership roles. Deals with
customers developing new business. - ANSWER-Mastering
4
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