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WGU C235 TRAINING & DEVELOPMENT EXAM AND
STUDY GUIDE LATEST 2024-2025 COMPLETE 150
QUESTIONS AND CORRECT ANSWERS JUST
RELEASED
QUESTION: What are the two traditional approaches to the development of competency
models? - ANSWER-Trainers have focused on the development of skills and educators have
focused on the transmission of knowledge.
QUESTION: What are the limiations with each of these approaches? - ANSWER-Competency
models suggest that both of these approaches are too narrow in that effective behavior in any
job requires a combination of skills, knowledge, and other characteristics.
QUESTION: What are the 4 competency stages? - ANSWER-Acquiring, applying, mastering and
influencing
QUESTION: What two actions are performed to develop a competency model? - ANSWER-(1)
Determining traits of employees who hold that positions(2) Identify the organizations top-
performing performers (in that role)
QUESTION: What are the competencies a trainer must possess. (see topic 5.6) - ANSWER-1)
Training expert (2) SME(3) Consultant (4) Communications expert
QUESTION: What are the three levels of needs assessment. - ANSWER-Organization analysis,
task level and person level
QUESTION: What main goal of conducting an organizational level needs assessment - ANSWER-
The main goal is to look at the vision and future direction and determine the workforce needs
of the future.
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QUESTION: What main goal of conducting an task level needs assessment - ANSWER-Analysts
are concerned with what needs to be taught in a training program and how certain skills and
knowledge translate into task performance.
Analyze how training and development is strategically important in an organization. - ANSWER-
The basic aim of training and development programs is to help the organization achieve its
mission and goals by improving individual and ultimately, organizational performance.
QUESTION: Differentiate between training and development. - ANSWER-Training is generally
regarded as an organization's planned effort to facilitate employees' learning of job-related
knowledge, skills, and competencies for the current job. Development has a more long-term
focus represented by formal education, job experiences, relationships and assessments of
personality and abilities that help employees prepare for future jobs.
QUESTION: What are the steps of the ADDIE model of training and development. - ANSWER-
analysis, design, development, implementation, and evaluation
QUESTION: Age Discrimination in Employment Act - ANSWER-Law that prohibits discrimination
in employment against persons age 40 and over. It prohibits disparate treatment where the
employer consciously considers age to be a factor in hiring decisions, with certain exceptions
for public safety jobs (pilots, bus drivers).
QUESTION: Civil Rights Act. - ANSWER-Law prohibits discrimination in employment practices on
the basis of race, color, national origin, religion and sex.
QUESTION: Americans with Disabilities Act - ANSWER-A law that states an employer may not
discriminate against either an applicant or a current employee because he or she was
previously disabled or appears to be disabled. The key question is whether or not the person
can perform the "essential job functions" after the employer makes "reasonable
accommodations."
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QUESTION: Copyright Act - ANSWER-Prohibits printing, duplication, distribution, or vending
copies to another's literacy, artistic, other creative expression except under certain
circumstances.
QUESTION: What main goal of conducting an person level needs assessment - ANSWER-Here
the focus is on individual employees and how well they perform their jobs.
QUESTION: What is the best method to determine the effectiveness of a training program -
ANSWER-Assign some trainees randomly to an experimental group and leave the rest in a
control group that will receive no training
QUESTION: What are the five principles for the design of training for adult learners - ANSWER-
1. Need to know "the why" for any training they are asked to undertake2. Need to be self-
directed in their learning3. Bring extensive work-related experiences into the training, which
needs to be acknowledged4. Enter the training with a problem-centered approach to learning
and seek immediate application5. Learn best through "Praxis," a Greek word meaning "action
with reflection". This suggests that actual member of repetitions may be less important for
adult's learners than the opportunity to reflect back and analyze the impact of actions taken.
QUESTION: Descirbe each of the 4 learning styles - ANSWER-Diverger, Assimilator, Converger &
Accommodator
QUESTION: Diverger - ANSWER-Concrete experience & reflective observation. (A person who
learns by feeling or observing)
QUESTION: Assimilator - ANSWER-Reflective observation & abstract conceptualization. (A
person who learns by observing and thinking)
QUESTION: Converger - ANSWER-Abstract conceptualization & active experimentation.
(thinking and doing)
3
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