Tentamen (uitwerkingen)
Genesys Certified Cloud Partner (CCP): Q’s And A’s
- Vak
- Instelling
Genesys Certified Cloud Partner (CCP): Q’s And A’s
[Meer zien]Voorbeeld 3 van de 21 pagina's
Voorbeeld 3 van de 21 pagina's
In winkelwagen
In winkelwagen
Verkoper
Volgen
Studyhall
Ontvangen beoordelingen
Voorbeeld van de inhoud
Genesys Certified Cloud Partner (CCP): Q’s And A’sWhich one of the Genesys Reference Resources provides the latest community
threads and status of the Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community Right Ans - a. Genesys Knowledge Network
Which one of the Genesys reference resources is the best place for trouble
shooting configuration and feature descriptions as well as releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community Right Ans - b. Genesys Cloud ResourceCenter
The CCP courses have a large number of links to which one of the following
Genesys reference resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide Right Ans - b. Genesys Cloud ResourceCenter
Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center Right Ans - A, C, and D
Which one of the following models views Genesys Cloud CX as a grouping of
services and the processing of data between those services?
a. Licensed component model
b. Services component model Right Ans - b. Services component model
Which one of the Genesys Cloud CX services provides directory services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center Right Ans - b. Genesys Cloud Collaborate
Which one of the following Genesys Cloud CX Services provides text chat video
chat and document sharing features?
,a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center Right Ans - b. Genesys Cloud Collaborate
The license cost per user is determined by the __________ that consumes
features of the most expensive cloud shell license during a billing cycle.
Right Ans - Role, User
In the scenario where a customer has agents who work in consecutive shifts
i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM
which one of the following license types is likely the most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license Right Ans - b. Concurrent license
When an organization is created within Genesys Cloud CX it is assigned to an
AWS (Amazon Web Services) region based on which one of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
d. Location of the company's primary data center. Right Ans - b.
Organization's location.
The https://login.mypurecloud.com URL provides access to Genesys Cloud CX
in which one of the following AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai) Right Ans - a. US East (N. Virigina)
Which of the following are valid methods for accessing all functions of
Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux Right Ans - A, B
, When is it necessary for a user to change their organization on the login
screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization within a
region.
c. When they are logging into a Genesys Cloud CX organization that is not their
home organization.
d. When they are logging into an organization that is not located in the proper
AWS region. Right Ans - b. When they belong to more than one Genesys
Cloud CX organization within a region.
Which one of the following is the most inclusive Genesys Cloud CX
organizational unit?
a. Division
b. Corporation
c. Organization
d. Location Right Ans - c. Organization
Which one of the following non-customized roles is required to configure the
majority of the Genesys Cloud Collaborate features?
a. Supervisor
b. Admin
c. Superuser
d. Manager Right Ans - b. Admin
Which of the following types of organizations provide the ability to establish a
secure relationship with another Genesys Cloud CX organization and is
commonly used to pair a Genesys Cloud CX partner with their customer?
a. Authorized Organization
b. Partner-paired Organization
c. External Organization
d. Authorized Corporation Right Ans - a. Authorized Organization
Which one of the following parameters can be modified after the Genesys
Cloud CX initialization / setup process?
a. Company Name
b. Short Name
c. Organization ID Right Ans - a. Company Name
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
√ Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, Bancontact of creditcard voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper Studyhall. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €17,02. Je zit daarna nergens aan vast.
Is Stuvia te vertrouwen?
4,6 sterren op Google & Trustpilot (+1000 reviews)
Afgelopen 30 dagen zijn er 85443 samenvattingen verkocht
Opgericht in 2010, al 14 jaar dé plek om samenvattingen te kopen