Classify each project-related consideration a Six Sigma team embarks upon according to the perspective it represents. Each perspective may have more than one match. - answer-Voice of the Business (VOB)
Speak with key executives within the organization
Determine who is involved in opening a new ...
Six Sigma: identifying projects
Classify each project-related consideration a Six Sigma team embarks upon
according to the perspective it represents. Each perspective may have more than
one match. - answer-Voice of the Business (VOB)
Speak with key executives within the organization
Determine who is involved in opening a new account and what the process is
Meet with the retail banking team to get their input
Voice of the Customer (VOC)
Speak with some current and former account holders
Gather data from account holders about the value and features of the accounts
Analyze the new account opening process from an account holder perspective
Which statements describe the importance of customer data in capturing the Voice
of the Customer, or VOC, in a Six Sigma project? - answer-Customer data is used to
determine customer
requirements
Customer data enables you to identify urgent customer problems and customer
preferences and needs
Customer feedback loops provide opportunities for ongoing sources of data
You need to collect data for a current project.
Determine whether a survey or focus group is the best research tool to use in each
situation. Each tool may be appropriate for more than one situation. - answer-Focus
group
You want to brainstorm ideas for areas of improvement
You want to gather opinions from several groups of eight to ten customers each
from different market segments
Survey
You want to be able to easily quantify the collected data
You want to gather extensive information about
suppliers
A team needs to gather data on customer behavior. Label each need for data
according to whether an interview or observation is the best data collection tool.
Each tool may be used
more than once. - answer-Observation
, The team wants to watch customers in its stores to learn if they pass over certain
items
The team wants to determine if customers look
pleased or annoyed when they're shopping
Interview
Questions are rather complex and the team wants to pursue different lines of
discussion
The team wants to gather information from customers who live in another country
Match each category of needs to the examples it represents. Each category may
match to more than one example. - answer-Product need
A customer helpdesk for usage, repair, or
maintenance-related queries
A 30-day money-back guarantee
Childproof caps on medicine bottles
Service need
Pick-up and drop-off service at a rental car company
Clean restrooms at an airport
What are the best practices to apply when selecting a project for Six Sigma
implementation? - answer-Choosing projects that maximize benefits to customers
Applying selection criteria to prioritize project opportunities
Making sure the project you select is feasible given your timeline and availability of
resources
How is a priority matrix used during project selection? - answer-Gives different
weights to selection criteria
Gives projects a total score based on criteria
You're working with a large team on a long-term project to create a new packaging
process for a manufacturing facility.
What is the best Six Sigma methodology for your layout redesign project? - answer-
DFSS
What is the definition of a stakeholder? - answer-Any entity with an interest in the
success or failure of the project
Refer to the job aid "The Stakeholder Matrix" to help you answer this question, if
needed.
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