ORGB Exam 1 Questions & Answers 2024/2025
D - ANSWERSThe study of organizational behavior is primarily concerned with the _____ dynamics in organizations.
a. Interpersonal
b. behavioral
c. psychosocial
d. All of these answers are correct.
A - ANSWERSCompanies like Ford, General Motors, ...
D - ANSWERSThe study of organizational behavior is primarily concerned with the _____ dynamics in
organizations.
a. Interpersonal
b. behavioral
c. psychosocial
d. All of these answers are correct.
A - ANSWERSCompanies like Ford, General Motors, and Chrysler, which produce automobiles, belong to
the _____ sector of the economy.
a. manufacturing
b. service
c. government
d. nonprofit
B - ANSWERSFrom the external perspective, a person's history, feelings, thoughts, and personal value
systems are very important in interpreting actions and behavior.
a. True
b. False
B - ANSWERSOrganizations have often been described as clockworks because of the assumption that
a. human behavior is timely.
b. human behavior is logical.
c. human behavior is unpredictable.
d. human behavior is predictable.
,B - ANSWERSOrganizational behavior is an interdisciplinary study that draws from several disciplines.
Which of the disciplines listed below contributes directly to organizational behavior?
a. theology
b. sociology
c. physics
d. astrology
B - ANSWERSOrganizational behavior is best described as the study of individual _____ and
organizational _____.
a. dynamics; regulations
b. behavior; dynamics
c. perspectives; transitions
d. preferences; choices
B - ANSWERSToo much change often leads to stagnation, while not enough change leads to chaos.
a. True
b. False
B - ANSWERSWhich category do theories of human behavior that analyze a person's thoughts, feelings,
past experiences, and needs fall into?
a. external
b. internal
c. preferential
d. interactive
D - ANSWERS_____ is the study of overseeing activities and supervising people in organizations.
a. Anthropology
b. Psychology
c. Administration
d. Management
,D - ANSWERSThe importance of the informal elements of an organization was first suggested by the
_____.
a. Weber Studies
b. Labor unions
c. Kodak Studies
d. Hawthorne Studies
C - ANSWERSThe "Six Sigma" program tackles problems in four phases. These phases include all of the
following except
a. control.
b. analyze.
c. demands.
d. measure.
C - ANSWERSWhich of the following statements is true concerning change?
a. You can never have too much change in an organization.
b. When an organization undergoes change, employees are usually open and responsive.
c. Global competition is the leading force driving change at work.
d. Success is always guaranteed with change.
A - ANSWERSWhen evaluating quality improvement ideas, a key question that organizations need to
consider is whether the idea improves customer response.
a. True
b. False
A - ANSWERSTo organizations, change represents both the risk of failure and the opportunity for success.
What determines the outcome?
a. our behavior
b. our mentality
, c. our knowledge
d. our personality
B - ANSWERSWhich of the following represents the task of an organization involved in the international
shipping business?
a. The company's legal team, which handles all of the regulatory paperwork.
b. Providing low cost, efficient shipping all over the globe.
c. The company's earnings statements from the past ten years.
d. Its new marketing campaign, which has advertisement in 25 countries.
A - ANSWERSTotal quality management is
a. the total dedication to continuous improvement and to customers so that the customers' needs are
met and their expectations are exceeded.
b. retroactive solution to customers complaints and dissatisfaction.
c. a management process through which employee supervision is tightened and individualism is
discouraged.
d. the process through which divisional managers meet and evaluate the productivity of their
employees.
D - ANSWERSWhich of the following is not an example of an aspect of a company's informal
organization?
a. its ethical values
b. group members' personalities
c. group norms
d. its budget
C - ANSWERSSix Sigma was developed by _____.
a. General Electric
b. Malcolm Baldridge
c. Motorola
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