ADMN 232 Final Exam UPDATED Questions and CORRECT Answers
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ADMN 232
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ADMN 232
ADMN 232 Final Exam UPDATED
Questions and CORRECT Answers
Define efficiency - CORRECT ANSWER- "Achieving maximum productivity with
minimum wasted effort or expense."
Define effectiveness - CORRECT ANSWER- "The degree to which something is
successful in producing a desired result."
Amazon's...
ADMN 232 Final Exam UPDATED
Questions and CORRECT Answers
Define efficiency - CORRECT ANSWER- ✔✔"Achieving maximum productivity with
minimum wasted effort or expense."
Define effectiveness - CORRECT ANSWER- ✔✔"The degree to which something is
successful in producing a desired result."
Amazon's ability to ship over 5 billion items a year to customers, with great control over "the
last mile" of the package, exemplifies the inventory capacity of the company. - CORRECT
ANSWER- ✔✔False, this demonstrates Amazon's effectiveness.
As a top manager in an IT company, Janice does not need to have the technical expertise
needed for the company's day-today operations in order to be a successful manager. -
CORRECT ANSWER- ✔✔True.
First-line managers hold positions like plant manager, regional manager, or divisional
manager. - CORRECT ANSWER- ✔✔False.
A manager speaking at the opening of a new facility or representing the company at a
community luncheon to support local charities is performing the figurehead role of
management. - CORRECT ANSWER- ✔✔True.
Conceptual skills are the ability to work well with others. - CORRECT ANSWER- ✔✔False.
"_______" is getting work done with a minimum of effort, expense, or waste. - CORRECT
ANSWER- ✔✔Efficiency.
"__________" is the degree to which something is successful in producing a desired result. -
CORRECT ANSWER- ✔✔Effectiveness.
,The management function of _______ involves determining organizational goals and a means
for achieving them. - CORRECT ANSWER- ✔✔Planning.
Juan, who manages the marketing unit of a company, is deciding what roles each of his
subordinates will play within the unit. He decides who will take charge of each team and who
will be in charge of handling customers. In this scenario, which of the following management
functions is Juan performing? - CORRECT ANSWER- ✔✔Organizing.
_______ manage the performance of entry-level employees who are directly responsible for
producing the company's products or services. - CORRECT ANSWER- ✔✔First Line
Managers.
In the team leader structure, team members perform nearly all the functions traditionally
performed by _______ under the direction of a team leader. - CORRECT ANSWER-
✔✔First Line Managers.
What is the liason role of managers? - CORRECT ANSWER- ✔✔In this role, managers deal
with people outside their units.
When Westborough Software laid off 300 employees last week, CEO Diane Wagner called a
press conference to announce the company's actions to the media. In doing so, Diane was
performing the _______ managerial role. - CORRECT ANSWER- ✔✔Spokesperson.
In the _______ role, managers respond to pressures and problems so severe that they demand
immediate attention and action. - CORRECT ANSWER- ✔✔Disturbance handler.
Which of the following skills encompass the specialized procedures and knowledge required
to get the job done? - CORRECT ANSWER- ✔✔Technical skills.
The ability to see the organization as a whole is an important component of _______ skills. -
CORRECT ANSWER- ✔✔Conceptual skills.
, Conceptual skills include the ability to understand and reconcile multiple complex problems.
- CORRECT ANSWER- ✔✔True.
_______ skills are important for all levels of management. - CORRECT ANSWER-
✔✔Human skills.
_______ are managers who started out strong in their careers but were knocked off the fast
track by the time they reached middle to upper levels of management. - CORRECT
ANSWER- ✔✔Derailers.
Define management. - CORRECT ANSWER- ✔✔Management is getting work done through
others.
What are the four functions of management? - CORRECT ANSWER- ✔✔Planning,
organizing, leading, and controlling.
Describe the planning function of management. - CORRECT ANSWER- ✔✔The planning
function involves setting organizational goals and plans to achieve them.
Describe the organizing function of management. - CORRECT ANSWER- ✔✔The
organizing function involves who will do what jobs, who is in charge of who, etc.
Describe the leading function of management. - CORRECT ANSWER- ✔✔The leading
function involves inspiring and motivating employees to achieve goals.
Describe the controlling function of management. - CORRECT ANSWER- ✔✔The
controlling function involves monitoring progress toward goals and taking corrective action if
needed.
What are the four different kinds of managers? - CORRECT ANSWER- ✔✔Top managers,
middle managers, first-line managers, team leaders.
What are Top Managers? - CORRECT ANSWER- ✔✔Executives responsible for the overall
direction of the organization.
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