Touchpoints - correct answer ✔✔all of the opportunities that a company has to connect with its
customers and reinforce its brand value
Retailing - correct answer ✔✔selling products
trademarks - correct answer ✔✔symbols, designs, or words used by producers to identify goods or
services
cultural imperialism - correct answer ✔✔Businesses in some countries, especially more developed ones,
may have an attitude that their approach, tastes, or preferences are "better" than those of other
countries, particularly less developed ones
authoritarian - correct answer ✔✔Authoritarian leaders give very few, if any, decision-making
responsibilities to employees
installment loan - correct answer ✔✔Loans that must be paid back in regular installments over a certain
amount of time at a specified rate of interest
gross wages - correct answer ✔✔the total income earned for the pay period before income taxes and
other deductions are subtracted from the wages
probate - correct answer ✔✔Legal process by which a court determines who will inherit a deceased
person's property and what the assets of the estate are
revenues - correct answer ✔✔income or money that flows into the business from activities such as sales
living trust - correct answer ✔✔a legal arrangement that can serve as an alternative to a will
, living will - correct answer ✔✔a legal document that outlines a person's wishes for medical treatment
under specific circumstances
Steps in the hiring process - correct answer ✔✔determining needs, recruiting, interviewing, & hiring
Product/Service management - correct answer ✔✔involves obtaining, developing, maintaining, and
improving a product mix in response to market opportunities
Marketing-information management - correct answer ✔✔a marketing function, which involves
gathering, accessing, synthesizing, evaluating, and disseminating information for use in making business
decisions such as what and how much it can expect to sell
Integrated software application packages - correct answer ✔✔allow businesses to manage all types of
business activities, such as inventory control, finance, tracking, invoicing, etc
Operations activities are most closely related to a business's... - correct answer ✔✔products
Product innovation - correct answer ✔✔occurs when a business either creates or improves a product
Process innovation - correct answer ✔✔focuses on how something is done
Positioning innovation - correct answer ✔✔occurs when the purpose of a product is changed
Paradigm innovation - correct answer ✔✔occurs when there is a significant change in thinking
Entry-level jobs - correct answer ✔✔provide a starting point for an individual interested in pursuing a
particular career (basic job experience)
General partnership - correct answer ✔✔A business owned by two or more persons who have unlimited
liability
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