100% tevredenheidsgarantie Direct beschikbaar na je betaling Lees online óf als PDF Geen vaste maandelijkse kosten
logo-home
Eerder door jou gezocht
Eerder door jou gezocht
logo
Summary Business Process Management (KUL) €7,49
In winkelwagen
Snel navigeren naar
Voorbeeld
  2.  
  3. Katholieke Universiteit Leuven (KU Leuven)
  4.  
  5. Master Of Business Information Management
  6.  
  7. Business Process Management (D0I89A)

Samenvatting

Summary Business Process Management (KUL)

2 beoordelingen
 3 keer verkocht

Comprehensive summary of the course Business Process Management (Part of Business Analysis) taught by Professor Jochen De Weerdt at the Catholic University of Leuven. This document includes all course materials to be known for the exam. More specifically, notes from the classes, the slides, and the...

[Meer zien]

Voorbeeld 4 van de 39  pagina's

Document informatie

  • Ja
  • 15 december 2020
  • 39
  • 2019/2020
  • Samenvatting

Onderwerpen

Gekoppeld boek

book image

Titel boek:

Auteur(s):

  • Uitgave:
  • ISBN:
  • Druk:

Meer samenvattingen voor studieboek

Alles voor dit studieboek (7)

Geschreven voor

Alle documenten voor dit vak (1)

2  beoordelingen

review-writer-avatar

Door: paulienpoisquet1 • 3 jaar geleden

review-writer-avatar

Door: as8 • 3 jaar geleden

Claims it’s a summary, ok. But then it should atleast be complete! I shouldn’t look my slides up in order to realize there are chunks missing pertaining to the example exam questions? And real exam. Feel like I got scammed a bit here.

Verkoper

avatar-seller
inezvandezande

Ontvangen beoordelingen

Voorbeeld van de inhoud

BUSINESS PROCESS MANAGEMENT
PART 1: INTRODUCTION TO BPM

1. BPM
= Body of principles, methods and tools to design, analyze, execute, and monitor business processes
 PURPOSE = improve these businesses ≠ how to automate them

Physical flows → digital flows  digitization  efficient management of BP requires a lot of tools




 2 approaches to engage in BPM

1) Continuous process improvement (CPI)
- Does not put into question the current process structure
- Seeks to identify issues + resolve them incrementally one fix at a time
2) Business process re-engineering (BPR)
- Puts into question the fundamental assumptions and principles of existing structure
- Aims to achieve breakthrough e.g. removing costly tasks that don’t add value

BUSINESS PROCESSES =

Collection of related events, activities and decisions, that involve a number of actors and objects, and
that collectively lead to an outcome that is of value to an organization or its customers

e.g. order-to-cash, quote-to-order, procure-to-pay, etc.

• There ≠ single right way of modelling a certain BP e.g. washing machine reparation
• Every process leads to one or several outcomes = end events
o Positive outcomes – deliver value e.g. fault repaired without intervention
o Negative outcomes – reduce value e.g. fault not repaired + request withdrawn
! First look at what outcomes you want for the BP (will improve modeling)
• Don’t add much elements  only if necessary to understand control/resource flow

 Core elements of a process

Activities = active elements e.g. enter sales order
→ time-consuming + resource-demanding + state-changing

Events = passive elements e.g. sales order has been entered
→ represent conditions/circumstances + are atomic, instantaneous

Business objects (data) = organizational artifacts that undergo state changes e.g. sales order
→ physical or electronic information

Actors (resources) = entities performing process activities + generating events e.g. supplier, ERP
→ human and systems


1

, Process perspectives

I. Control flow perspective – “what needs to be done and when”
- Predecessor/successor relationship among activities and events
- The central information depicted in a process model
II. Data perspective – “what do we need to work on”
- Input/output data to activities
- Complements the control flow
III. Resource perspective – “who’s doing the work”
- Human participants + systems that perform control flow activities & generate events
- Complements the control flow




2. THE BPM LIFECYCLE




2.1 Process identification
PROCESS IDENTIFICATION = only step that doesn’t focus on single BP  looks at entire landscape
✓ Define an organization’s business processes
✓ Establish criteria to prioritize the management of these processes

 PURPOSE = understand the organization + max the value of its BPM initiatives
OUTPUT = process architecture

1) Captures BPs and their scope
2) Serves as framework for defining priorities and scope of subsequent BPM phases
3) Offers a ranking for all BPs + indication whether its useful to improve these

Process identification steps
Step 1 Designation phase
• Enumerate main processes “Which BPs are present in a particular business?”
• Determine process scope “Starting point, ending point & who is involved?”
o Boundaries – horizontal and vertical
o Interrelationships – order and hierarchy
 Designation via reference models e.g. APQC Process Classification Framework (PCF)
- Industry-neutral enterprise model for benchmarking
- 4 levels: categories, process group, process, activity
2

, Step 2 Evaluation phase = process selection
• Objectives
o Alignment with strategic objectives
o Culture & politics
o Feasibility to being successfully improved
o Risk of not improving them
o health: performance, compliance, sustainability…
• Process portfolio management
1) Importance: which processes have the greatest impact on strategic goals?
2) Dysfunction: which processes are in the deepest trouble?
3) Which process is the most susceptible to successful process management?
= subjective opinion!

2.2 Process discovery: as-is process modelling
Build a visual process model that details how process is laid out in the organization

 PHASES
Phase 1 Defining the setting – assembling organiz team responsible for working on process
Phase 2 Gathering information – building an understanding of the process
→ ≠ discovery methods can be used to acquire info on a process
Phase 3 Conducting the modelling task – organizing the creation of the process model
→ modelling method gives guidance for mapping out the process in a systematic way
See later Phase 4 Assuring process model quality – guarantee resulting models meet ≠ quality criteria
= important for establishing trust in process model

 Who is involved?  extract info from relevant people involved in the process




! CHALLENGES
 Fragmented process knowledge: no one has entire overview of the process  ≠ views
 Domain experts think on instance level: “Every customer (instance) is different”
 ito a process they are very similar
 Knowledge about process modelling is rare: extracting real-life info from BPS = complex
→ need to translate this for people who don’t understand it = inefficient

 ELICITATION TECHNIQUES = techniques used to extract info

1) Evidence-based
• Document analysis: documents point to existing roles, activities + business objects
→ formal (e.g. organization chart, internal policies), forms, or work instructions
• Observation: observe what people do at workplace + trace business objects over time
• Process mining: automated process discovery  log files capture activities + time
→ visualize process models e.g. Disco
2) Interview-based: structured vs unstructured
!! assumption: analyst and stakeholders share terminology
3) Workshop-based: stakeholders interact to create model
3

,  Strengths and weaknesses of each technique




 Organizing the gathered info – use steps to guarantee modeling at same level of granularity

1) Identify the process boundaries
• Under which condition does the process start?
• With which result does it end? = outcomes.
• Which perspective do you assume

2) Identify activities and events  first list these before you add control flow




3) Identify resources and their handovers




4) Identify the control flow




5) Identify additional elements




4

Dit zijn jouw voordelen als je samenvattingen koopt bij Stuvia:

Bewezen kwaliteit door reviews

Bewezen kwaliteit door reviews

Studenten hebben al meer dan 850.000 samenvattingen beoordeeld. Zo weet jij zeker dat je de beste keuze maakt!

In een paar klikken geregeld

In een paar klikken geregeld

Geen gedoe — betaal gewoon eenmalig met iDeal, Bancontact of creditcard en je bent klaar. Geen abonnement nodig.

Focus op de essentie

Focus op de essentie

Studenten maken samenvattingen voor studenten. Dat betekent: actuele inhoud waar jij écht wat aan hebt. Geen overbodige details!

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.

Van wie koop ik deze samenvatting?

Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper inezvandezande. Stuvia faciliteert de betaling aan de verkoper.

Zit ik meteen vast aan een abonnement?

Nee, je koopt alleen deze samenvatting voor €7,49. Je zit daarna nergens aan vast.

Is Stuvia te vertrouwen?

4,6 sterren op Google & Trustpilot (+1000 reviews)

Afgelopen 30 dagen zijn er 69052 samenvattingen verkocht

Opgericht in 2010, al 15 jaar dé plek om samenvattingen te kopen

Start met verkopen
€7,49  3x  verkocht
  • (2)
In winkelwagen
Toegevoegd