Service Now System Administrator Exam Graded A+

Service Now System Administrator Exam Graded A+ What section on a task record would you use to see the most recent update made to a record? ️activity What are examples of UI actions, relating to lists? choose four answers? ️List buttonsb)list context menuc)list choicesd)list links which feature allows you to automate business logic for a particular application or process such as approvals, task, notifications, and record Operations? ️Flows when a Flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. what is the name of that runtime value? ️data pill runtime value the employee on-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. how would you proceed to meet this requirement? ️create order guide which resource would you use to determine if a specific user could contribute to a particular knowledge base? ️User criteria diagnostics If a knowledge base has no access details specified. what users are able to read articles in that knowledge base? ️any active user while showing a customer their incident form, they ask to change the priority field title to display their internal terminology Pvalue. how would you do that? choose two answers? ️a)right click on priority and select configure dictionary b)right click on priority and select configure label what access does a user need to be able to import articles to a knowledge base? ️can contribute what controls the publishing and retiring process for knowledge articles? ️workflows what is an advantage of defining relationship types between ci classes? ️makes relating CIs easier, because predefined relationship suggests which type of CIs should be when using the CI dependency view, how would you view the relationship between one CI and another CI? ️Hover on connection line Of the Ci tables, which is a base table of the CMDB hierarchy? ️cmdb what table acts as a staging area for records imported from a data source? ️import set row table which field (or fields) is used as a unique key during imports? ️coalesce fields what module enables an administrator to define destinations for imported data on any ServiceNow table? ️transform map the customer wants all users to have access to the records inthe offerings table. what setting on access control definition would you use to grant access to all of the offering table records? ️Offering. None a manager wants to review a snapshot of month end sales performance data, as compared to sales target. in addition, the manager wants to able to see those monthly numbers trended overtime and forecasted into the future. what capability do you suggest for this manager? ️performance analytics. which component ofa table contains a piece of data for one record?a) ️Field what do you click when you have made modifications to your report, and you want to see the results without saving? ️Run The report designer contains different sections for configuring your report. which section is used to specify grouping and calculations to be run against the data? ️Configure what section on the notes tab shows the history of the work documented on the record? ️Activity Your customer wants to update a notification, so it is sent to the caller and also to the manager of the caller. how would you approach this requirement? ️on who will receive tab, add caller field, dot walk to caller's Manager to add managers. An IT User calls the service desk Because they need to work on task records. all they can see his self service on their homepage when they log into the service now instance. what issue could explain this? choose two answers? ️b)that user account does not belong to any group which contains the ITIL role. d)their user account does not have itil role What type of rules specify which user groups are responsible to work on different types of tasks? ️Assignment using the module. system properties mycompany. what branding options are available? ️banner image, banner text From form designer, how would you define a section, so it displays as a tab? ️name the section When looking at a long list of records, you want to quickly filter, to show only those which have category of hardware. How might you do that? ️on the list, locate and right click on the value Hardware, select show matching groups are defined at what? ️A collection of users what is the best way to learn about performance analytics? ️take a service now performance analytics course on now learning A subject matter expert routinely receives task which have been worked by first and level support before receiving the assignment. what could you suggest, to make it easier for the expert to read only the work notes in the activity log? ️click funnel icon and select only work notes for a customer's inventory application,several inventory applications fields on a needed-on inventory ticket. this ticket will be assigned to inventory support team members. how would you start to implement this requirement? ️create inventory table as an extended table from the task table. then add the inventory specification fields, as needed. when using the report designer, it is best practice to makecopy of an existing report then make modification to your copy of that report. when viewing the report inside the designer, how would you make a copy of the report? ️click on the down triangleand select insert and stay while testing a catalog item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob Smith, but not for any of the other requests. what could explain the issue? ️Bob Smith is a VIP what moduledo you use to access the report that are available to you? ️report's view/run Why is it recommended that you Limit update sets to maximum of 100 records? Choose 2 answers? ️c)reduce potential conflicts e)make it easier to identify and review changes which flow components allow you to specify when a flow should be run? ️Trigger and condition a customer has asked for the following updates to a form: make resolution code mandatory, when state is changed to resolved, hide major incident checkbox, unless logged in user as major incident manager type of rules would you use to implement this requirement? ️UI policy and actions what utility enables process owners to other cross enterprise workflows within a single unified process? ️process automation designer which type of script runs in the browser? ️UI policies and client scripts it time for end user is based on the round trip between the client and the server. What activities are