Linear Model
simplest form of communication. focuses only on the sending and receiving of a message. Useful in emergency situations
1. sender
2. message (verbal and nonverbal)
3. receiver
4. channels of CMCN
5. content
Transactional Model
define interpersonal communication as a recipr...
Linear Model - ANSWER- simplest form of communication. focuses only on the
sending and receiving of a message. Useful in emergency situations
1. sender
2. message (verbal and nonverbal)
3. receiver
4. channels of CMCN
5. content
Transactional Model - ANSWER- define interpersonal communication as a
reciprocal interaction in which the sender and the receiver influence each other's
messages and responses as they converse. Employs system concepts
systems theory concepts - ANSWER- 1. human system (patient and providers)
receives information from the environment (input) internally processes and
interprets its meaning (throughput). The result is new information or behavior
(output). Feedback loops provide information
healthcare system - ANSWER- all organizations, people and actions whose
primary intent is to promote, restore or maintain health
communication - ANSWER- combination of verbal and nonverbal behaviors
integrated for the purpose of sharing information
Metacommunication - ANSWER- broad term used to describe all factors that
influence how the message is perceived. may be hidden within verbalizations or
conveyed as nonverbal gestures and expressions
communication style - ANSWER- the manner in which one communicates
denotative meaning - ANSWER- generalized meaning of a word
connotation - ANSWER- personalized meaning of a work or phase
,Paralanguage - ANSWER- vocalic behaviors that communicate meaning along
with verbal behavior
6 verbal styles of communication - ANSWER- 1. moderate pitch and tone in
vocalization
2. vary vocalizations
3. encourage involvement
4. validate patient's worth
5. advocates for patient as necessary
6. provide needed information
nonverbal communication - ANSWER- communication using body movements,
gestures, and facial expressions rather than speech. most of our person to
person communication
6 nonverbal style of communication - ANSWER- 1. allows therapeutic silences
2. use congruent nonverbal behaviors
3. use facilitative body language (kinetics)
4. use touch appropriately
5. proxemics (respect patient's space)
6. attend to nonverbal body cues
body language - ANSWER- nonverbal communication through gestures, facial
expressions, behaviors, and posture
Proxemics - ANSWER- perception of what is a proper distance to be maintained
between one's self and others
Communication Accommodation Theory - ANSWER- theory that people will adapt
or adjust their speech, vocal patterns, dialect, word choice and gestures to
accommodate others
convergence - ANSWER- adjusting one's speech to our conversational partners
to help facilitate interaction, increase acceptance and improve trust and rapport
divergence - ANSWER- choice a different style of communication than partner
sociocultural factors of communication - ANSWER- 1. culture
2. age cohort and generational diversity
3. gender
, 4. location
culture style factor - ANSWER- communicating in a culturally competent manner
age and cohort generational diversity - ANSWER- members of different
generations hold differing views regarding work motivation, person values and
attitudes toward work; they also have differing communication styles
interpersonal competence - ANSWER- develops as the nurse comes to
understand the complex cognitive, behavioral, and cultural factors that influence
communication
social cognitive competency - ANSWER- the ability to interpret message content
within interactions from the point of view of each of the participants
message competency - ANSWER- the ability to use language and nonverbal
behaviors strategically in the intervention phase of the nursing process to
achieve the goals of the interaction
Style Factors that Influence Relationships - ANSWER- Slang and Jargon
Medical Jargon
Responsiveness of Participants
Roles of Participants
Context of the Message
Involvement in the Relationship
Use of Humor
professional communication - ANSWER- complex interactive process used in
clinical settings to help patients achieve health related goals
outcomes of professional communication - ANSWER- patient satisfaction,
productive health changes, safety and better quality service
basic assumptions of communication theory - ANSWER- 1. all behavior is
communication
2. every communication has content and a relationship aspect
3. we know about ourselves and others primarily through communications
4. faulty communication results in flawed feeling and acting
5. feedback is the only way we know that our perception about meanings are valid
6. silence is a form of communication
7. all parts of a communication system are interrelated and affect one another
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