MGT 3201

This document covers topics surrounding: customer focus, giving feedback, business process improvements, difficult interactions, change management, crisis management, innovation and creativity, global collaboration, ethics in the workplace, decision making, and negotiating.

These are notes on the leadership competencies and the different types of leadership styles.

These are notes on customer focus Harvard mentor modules. This document includes: what customer focus is, what are customers, customer's changing needs, beyond tools and technology, how to learn about your customers, mining target customers, how to deliver additional value, how to build a customer-focused team, encouraging teams to innovate, and collaborating on the customer journey.

This document includes: understanding what a business process improvement is, how to plan a process improvement, analyzing the process, redesigning the process, implementing the new process, how to continually improve the process, and lean management systems.

This document includes: understanding difficult interactions, whether to address conflict, addressing emotions, assessing the facts, solving the problem, managing conflict between your employees, why people avoid feedback, how to give effective feedback, customizing feedback, creating a supportive environment, and seeking feedback.

This document includes: your role in change, how to navigate continual change, inspiring your team to initiate change, how to lead a change initiative, and address resistance to change.

This document includes: what you need to tackle a crisis, respond swiftly in a crisis, communicate early and often in a crisis, leading with compassion in a crisis, emerge stronger from a crisis, and a case study on David Dao on the United Airlines flight.

This document includes: innovation for all, unlocking curiosity, making creative connections, taking smart risks, and collaborating to innovate.

This document includes: doing business across borders, boosting your cultural intelligence, building trust among collaborators, negotiating across borders, overcoming language barriers, transcending physical distance, and aligning a global team