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IT Essentials (ITE v6.0 + v7.0) Chapter 14 Exam Answers 100%. 1. What is a common responsibility of a level one call center technician? entering a concise description of a customer problem into a ticketing system * remotely connecting to customer devices and implementing driver and software updates calling back customers and asking additional questions to solve the problem receiving escalated work orders from a lower level technician Explanation: The primary responsibility o...
MULTIPLE CHOICE 1. The apex of the heart lies _____, pointing toward the _____ lung. A. just below the clavicle; right C. just below the clavicle; left B. touching the diaphragm; left D. touching the diaphragm; right ANS: B PTS: 1 DIF: Memorization REF: Page 370 TOP: Location, size, and position of the heart 2. The bicuspid or mitral valve is the valve A. between the left atrium and left ventricle B. that opens from the right ventricle into the artery C. between the right atrium and rig...