WGU C720 Operations and Supply Chain Management

________ and ________ crucial and relate to both the design of goods and services. Product & process design Tangible Goods Merchandise you can put your hands on. Physical objects. Intangible Good Good that does not have a physical nature - can be digital goods (apps, downloadable music) or virtual (bit-coin) Knowledge, education, software, consulting, media, information and data, etc. Product Design the determination of the characteristics, features, and performance o...

Quality of Goods - Conformance degree to which a product's design and operating characteristics match pre-established standards. Quality of Goods - Service Quality - Reliability ability to perform the promised service dependably and accurately. Service Quality - Responsiveness willingness to help customers and provide prompt service. Service Quality - Assurance knowledge and courtesy of employees and their ability to convey trust and confidence. Service Quality -...

A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? Cause-and-effect diagrams Scatter diagrams Histograms Run charts Check sheets Pareto charts Control charts Answer: Run charts Control charts Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Performance Reliability Features S...

Inputs People, capital, material, money Outputs Services and goods Sustainability Defined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsible environmental profile. VIRAL Acronym - A framework for competitive advantage. Viral, Inimitable, Rare, Aptitude, Lifespan. The advantage must provide Value to consumers; it should be I...

Why would the company use this check sheet? To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Durability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? Run charts and Control charts The CEO of a s...

Teamwork Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve quality and productivity problems. Product and process design Product and process design are crucial and relate to both the design of goods and services. Product design consideration of th...

Operations The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager They allocate resources. Capital Facilities and equipment Competitive Advantage Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. Inseparability The process of separating production from consumption; cannot be done for s...

Operations Management The multidisciplinary science that organizations use to acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or services) that ultimately provide value to the end customer Biggest difference between Service Providers and Goods Producers A good is tangible and a service is not Resources People, Capital, and Materials Product Design The determination of the characteristics, features, and performance of the...