Com312 - Study guides, Class notes & Summaries

COM312 GCU Test 1

Conflictan expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals Expressed strugglecommunication is central to conflict Interdependencea person who is not dependent on another Incompatible goalsgoals have different levels; conflict arises when wants/goals are different Scarce resourcesassure the other that the resources aren't scarce Interferencewhen someone or something ge...

COM312 GCU TEST 1 WITH CORRECT QUESTIONS WITH CORRECTRY ANALYZED ANSWERS (ACTUAL EXAM) ALREADY GRADED A+ LATEST 2024

Conflict - an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals Expressed struggle - communication is central to conflict Interdependence - a person who is not dependent on another Incompatible goals - goals have different levels; conflict arises when wants/goals are different Scarce resources - assure the other that the resources aren't scarce Interference - when someo...

Aspiration point is a person's preferred negotiation option that would maximize her or his gains. bargaining range consists of the distance between the resistance points and aspiration levels that exist between negotiators. batna stands for the best alternative to a negotiated agreement brainstorming which is a means for creating solutions to problems, consists of a process that requires people to list all possible solutions, irrespective of their initial feasibility. commonalities is...

What is interpersonal conflict? - -A systematic situations w/ the following 4 unique characteristics 1. the conflicting parties are *interdependent* 2. they have the perception that they seek *incompatible goals* or *outcomes* or they favor *incompatible means* to the same end 3. the perceived incompatibility has the potential to *adversely affect relationship* if not addressed 4. there is a *sense of urgency* about the need to resolve the difference. Interdependence - Occurs when th...

COM312 GCU Test 1 Questions with complete solutions Destructive conflict - answerdamages the parties and their relationship Relationship goals - answerpertaining to the parties' influence on each other. Who gets to decide, how they treat one another, and other aspects of their communication Identity, or face-saving - answerneeds of people to present themselves positively in interactions and to be treated with approval and respect Prospective goals - answeridentified before interacting wi...

COM312 GCU Test 1 Questions with complete solutions Destructive conflict - answerdamages the parties and their relationship Relationship goals - answerpertaining to the parties' influence on each other. Who gets to decide, how they treat one another, and other aspects of their communication Identity, or face-saving - answerneeds of people to present themselves positively in interactions and to be treated with approval and respect Prospective goals - answeridentified before interacting wi...

COM312 GCU Test 1

Aspiration point - is a person's preferred negotiation option that would maximize her or his gains. bargaining range - consists of the distance between the resistance points and aspiration levels that exist between negotiators. batna - stands for the best alternative to a negotiated agreement brainstorming - which is a means for creating solutions to problems, consists of a process that requires people to list all possible solutions, irrespective of their initial feasibility. commonal...