Exam elaborations apco - Study guides, Class notes & Summaries

APCO TEST > exam elaborations/questions and answers correct/latest verified 100% List the combined verbal and nonverbal elements that communicate to the telecommunicator the situation being reported - correct answers-Comfortable tone Encourages conversation Demonstrates interest Signals understanding Message format List and describe the six components of the communications cycle - correct answers-The sender: the person who initiates the conversation Receiver: The target of the conver...

APCO FINAL questions and answers NCIC Stands forNational Crime Information Center The acronym CYMBALS is designed to assist the tele-communicator when takingVehicle descriptions PST's are required to have a good memory since that is the best way to record information during an emergency callFalse It is very important during an emergency call for service, that the PST reassure the caller that response units will be "right there" or will arrive "within minutes."false...

APCO FINAL questions and answers NCIC Stands forNational Crime Information Center The acronym CYMBALS is designed to assist the tele-communicator when takingVehicle descriptions PST's are required to have a good memory since that is the best way to record information during an emergency callFalse It is very important during an emergency call for service, that the PST reassure the caller that response units will be "right there" or will arrive "within minutes."false...

The term "PSAP" stands for "Public Safety Access Point".False True/False: Professionalism is defined by who you are, what you do, and how others perceive you.True True/False: Ethics involves an individual's personal, professional, and organizational rules of conduct.True True/False: The three primary disciplines of public safety communications are law enforcement communications, fire service communications, and emergency management communications.False

APCO Exam and answers PSAPPublic Safety Answering Point ProfessionalismWho you are (inner character), what you do (behavior exhibited) and how others perceive you (image projected) EthicsInvolves an individual's personal, professional and organizational rules of conduct Code of EthicsProfessional conduct code or some other formal guide for actions and behavior, based on the community's expectations PSAP's Chain of CommandDefines the relationships between frontline tele...

APCO FINAL questions and answers NCIC Stands forNational Crime Information Center The acronym CYMBALS is designed to assist the tele-communicator when takingVehicle descriptions PST's are required to have a good memory since that is the best way to record information during an emergency callFalse It is very important during an emergency call for service, that the PST reassure the caller that response units will be "right there" or will arrive "within minutes."false...