Genesys cloud architect - Study guides, Class notes & Summaries

CCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete SolutionsCCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete SolutionsCCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete Solutions Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 1. Workforce Management 2. ACD 3. Quality Management 4. Script...

Genesys Cloud Architect Questions with solutions 100% solved Architect considers each of the following processes as an action that counts toward the 10,000 limit: - Each time you enter a menu - Each menu action - Each task action Play Audio action Insert a Play Audio element in a task action sequence to add a prompt for the caller. Do one of the following: 1 . Type the word or phrase you want Architect to convert to speech for the caller

Outputs 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 2. AddDays(MakeDate(2009, 3, 2), 5) : 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 12:00:00PM. 2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009. Define a task : A task typically contains a collection of actions designed to perform an assigned task sequentially. The following are examples of tasks: - Prompt the customer to enter an account number. - Validate the acco...

Genesys Cloud Architect Questions And Answers With Verified Solutions Genesys Cloud Architect Questions And Answers With Verified Solutions

Genesys Cloud CX Architect Certification Exam Questions and Answers

Genesys Certified Cloud Partner (CCP) Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. Which of the following Genesys Cloud components provide connectivity between an external trunk and a Genesys Cloud phone? a. Genesys Cloud Edge b. Genesys Cloud phone trunks c. TDM Trunk d. PSTN - ANSWER a. Genesys Cloud Edge 2. Which primary type of Genesys Cloud deployment model requires the installation of two or more Genesys Cloud Edge servers at...

Genesys Cloud CX: Architect Certification – Q’s & A’s

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts : ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Quality Manage...

Genesys Cloud - Scripter Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. The _______ data action is used within Architect to invoke a script - ANSWER Set Screen Pop 2. To add two numbers that are currently stored in variables of String data type, use the following syntax (convert to number): - ANSWER number({{PreviousBill}}) + number({{CurrentBill}}) 3. To display value of text stored in variables of String data type, use the following ...

Genesys Cloud Admin Latest Update Graded A+ Genesys Cloud Collaborate a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Ge...