Itil v3 Study guides, Class notes & Summaries

ITIL FOUNDATION V.3 EXIN EX0-101 CERTIFICATION EXAM QUESTIONS AND DETAILED CORRECT ANSWERS| GUARANTEED PASS

Which of these statements represents an objective of service level management? - ANSWER Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ANSWER The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - ANSWER Service Knowledge Management System Only one person may be __________ for an activity. - ANSWER accountable The primary a...

Business of IT - Applications - C846 - Pre Assessment Questions And Answers Exam 2024. Which of these statements represents an objective of service level management? - correct answer Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - correct answer The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - correct answer Service Knowledge M...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...

Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+ ITIL 4 updates established _______________________________________ practices in the context of customer experience, value streams, and digital transformation. They also incorporate new methodologies, such as Lean, Agile, and DevOps - -IT service management (ITSM) ITIL (Information Technology Infrastructure Library) - -is a service management framework that offers a good-practice guidance appl...

ITIL 4 Foundation questions and answers graded A+ already passed 2023Organizations that provide IT services use ITIL v3 and 4 concepts and practices to achieve what? key outcomes How do ITIL key principles, terminology, and models benefit so many organizations today? by being embedded in IT management tools Sandy is planning to provide ITIL training for her employees. How can ITIL compliance be used to benefit her organization? by providing employees a ready-made model to suppor...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...

What application is available to all users? - Answer - Self-Service What is a form? - Answer - A form displays a single record from a table. Which of the following are form feature field status indicators? - Answer - a. Light red - Required field that has a saved value b. Green- modified field content c. Red - Required field that requires a value d. Orange - Read only data that is not editable What is a list? - Answer - A list is a structure that displays information from a table ...

Business of IT - Applications - C846 - Pre Assessment Questions and answers, graded A+ Which of these statements represents an objective of service level management? - -Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - -The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - -Service Knowledge Management System Only one person ma...