Nrf customer service 100 - Study guides, Class notes & Summaries
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NRF Customer Service 100 questions with verified solutions
- Exam (elaborations) • 36 pages • 2023
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NRF Customer Service 100 questions with verified solutions 
When balancing service between phone customers and those you may already be helping in the store, you should: 
• a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone 
• b) Move your in-store customer over by the phone and help both customers at the same time 
• c) Tell your in-store customer that you need to get the phone and she should look around for awhile a) Excuse y...
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NRF Customer Service 1 Questions and Answers 100% Correct!!
- Exam (elaborations) • 3 pages • 2024
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A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - ANSWER-Get to know what the customer wants 
 
Which of the following are appropriate reasons for following up with a customer? 
 
• You are curious whether a gift your customer purchased was well received 
• You finally located an item the customer asked for a while back 
• Y...
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NRF CUSTOMER SERVICE EXAM (100 QUESTIONS AND ANSWERS)
- Exam (elaborations) • 19 pages • 2024
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NRF CUSTOMER SERVICE EXAM (100 QUESTIONS AND ANSWERS) 
1.	A good reason for creating an opening for discussion is to: 
•	Break down the customer's sales resistance 
•	Convince the customer how much you know about the product 
•	Get to know what the customer wants: Get to know what the customer wants
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NRF Customer Service 100 questions all with complete solutions
- Exam (elaborations) • 16 pages • 2023
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When balancing service between phone customers and those you may already be helping in the store, you should: 
 
• a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone 
• b) Move your in-store customer over by the phone and help both customers at the same time 
• c) Tell your in-store customer that you need to get the phone and she should look around for awhile - Answer- a) Excuse yourself courteously from your in-store custome...
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NRF Customer Service 1 Questions and Answers 100% Correct!
- Exam (elaborations) • 3 pages • 2024
- Available in package deal
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- $11.99
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NRF Customer Service 1 Questions and Answers 100% Correct! 
 
 
 
NRF Customer Service 1 Questions and Answers 100% Correct! 
 
 
 
NRF Customer Service 1 Questions and Answers 100% Correct! 
 
 
 
NRF Customer Service 1 Questions and Answers 100% Correct! 
 
 
 
NRF Customer Service 1 Questions and Answers 100% Correct! 
 
 
 
NRF Customer Service 1 Questions and Answers 100% Correct! 
 
 
 
NRF Customer Service 1 Questions and Answers 100% Correct! 
 
 
 
NRF Customer Service 1 Questions and A...
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NRF Customer Service 100 questions with verified solutions
- Exam (elaborations) • 36 pages • 2024
- Available in package deal
-
- $12.49
- + learn more
When balancing service between phone customers and those you may already be helping in the 
store, you should: 
• a) Excuse yourself courteously from your in-store customer saying that you'll be right back and 
answer the phone 
• b) Move your in-store customer over by the phone and help both customers at the same time 
• c) Tell your in-store customer that you need to get the phone and she should look around for 
awhile a) Excuse yourself courteously from your in-store customer saying th...
-
NRF Customer Service 100 questions with verified solutions
- Exam (elaborations) • 36 pages • 2023
-
- $10.49
- + learn more
NRF Customer Service 100 questions 
with verified solutions 
When balancing service between phone customers and those you may already be helping in the 
store, you should: 
• a) Excuse yourself courteously from your in-store customer saying that you'll be right back and 
answer the phone 
• b) Move your in-store customer over by the phone and help both customers at the same time 
• c) Tell your in-store customer that you need to get the phone and she should look around for 
awhile a) Excu...
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NRF RETAIL INDUSTRY FUNDAMENTALS EXAM QUESTIONS AND ANSWERS LATEST 2024-2025 | 100% VERIFIED.
- Exam (elaborations) • 18 pages • 2024
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NRF RETAIL INDUSTRY FUNDAMENTALS EXAM QUESTIONS AND ANSWERS LATEST | 100% VERIFIED. From the list below, select the business in the retail industry. 
A. Doctor's office 
B. Department store 
C. Car Repair Shop 
D. City Park 
B. Department Store 
A Person or a company that sells goods and/or services to a customer is called a 
A. seller 
B. customer 
C. consumer 
D. retailer 
D. retailer 
What's considered a retail service? 
A. Car wash 
B. New car 
C. Car engine repair 
D. New car tires 
A. C...
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NRF Customer service exam study guide Questions with 100% Correct Answers | Verified | Latest Update
- Exam (elaborations) • 44 pages • 2024
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NRF Customer service exam study guide Questions with 100% Correct Answers | Verified | Latest Update
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NRF Customer Service 100; Questions with Complete Solutions
- Exam (elaborations) • 41 pages • 2024
- Available in package deal
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NRF Customer Service 100; Questions with 
Complete Solutions 
When balancing service between phone customers and those you may already 
be helping in the 
store, you should: 
• a) Excuse yourself courteously from your in-store customer saying that you'll 
be right back and 
answer the phone 
• b) Move your in-store customer over by the phone and help both customers at 
the same time 
• c) Tell your in-store customer that you need to get the phone and she should 
look around for 
awh...
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