What are ticket fields Study guides, Class notes & Summaries

What is a View? : Group tickets based on criteria that the Admin defines. What are Ticket Fields? : Areas inside tickets to add in more contextual information about the customer. What are Events? : Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? : Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? : Triggers, A...

What is a View? - Correct Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct Answer-Enable agents to update tickets with scripted answers based on predefined actions/event...

Zendesk Terms and Tools Questions and Answers 100% Pass Support Suite includes which products? Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? Knowledge base and self-service What is Chat? Live chat software so you can give your customers real-time support as they browse your website and answer questions quickly. Wha...

BUAD 342 Test 1 Questions and Answers Already Passed Which of the following is not a typical event in the Procure to Pay business Process? Deliver goods/services to customer In regard to Big Data, differences in the types/sources of data (structured, unstructured or semi- structured) are referred to as: Variety ______ combine both data and methods (i.e. instructions for processing the data) into a single processing element Objects Which of the following scenarios would most likel...

What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. ...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers Graded A+ What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers bas...

Zendesk Support Admin Certification Complete Exam Questions With Correct Answers What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers based on ...

Zendesk Support Admin Certification Exam Questions With Correct Answers 100% Solved What is a View? - answerGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - answerAreas inside tickets to add in more contextual information about the customer. What are Events? - answerArea in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - answerEnable agents to update tickets with scr...

What is a View?Group tickets based on criteria that the Admin defines. What are Ticket Fields?Areas inside tickets to add in more contextual information about the customer. What are Events?Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro?Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules?Triggers, Automations, and SL...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers Graded A+ What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers bas...