What is itil Study guides, Class notes & Summaries
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ITIL -4 Practice Test Questions with Answers
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According to ITIL® 4, which of these technologies offer fresh opportunities for value creation? BLOCKCHAIN 
ML 
IAAS 
CLOUD COMPUTING 
 
Which of these are valid levels of the ITIL 4 certification scheme? 
Instruction: Choose all options that best answer the question. 
Answer Choices 
ITIL® Specialist 
ITIL® Master 
ITIL® Foundation 
ITIL® Practitioner 
ITIL® Leader 
ITIL® Expert ITIL® Specialist 
ITIL® Master 
ITIL® Foundation 
 
ITIL® Leader 
 
What is the passing percentage score ...
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Salesforce Certified Service Cloud Consultant exam 2024 with 100% correct answers
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What are the key KCS goals? correct answersCreate content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
 
What are the key KCS Principles? correct answersCapture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality 
Double Loop Process (Solve & Evolve) 
KB includes knowledge that is at di...
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ITIL 4 Exam Q&A 2023
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A. Cost 
B. Utility 
C. Warranty 
D. Risk - Answer- A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 
B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 
C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 
D. Incorrect. A risk is "A possible event that could cause harm or loss, or make it more difficult to achieve objectives". Ref 2.5.3 
 
5) How d...
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ServiceNow ITSM Implementation Certification Exam Questions With Complete Answers!!
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ServiceNow provides what key IT services? - -IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
ITSM inculudes? - -Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
-and rely heavily on 
Knowledge Management and CMDB 
What are the types of workshops for ITSM - -Roadmap Workshop 
-Process Workshops 
-Technical Workshops 
-Requirements Workshops 
Roadmap workshop summary - -Create an actionable roadmap that guide the transition to the 
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MIS 311 || All Answers Are Correct 100%.
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What is the secret to success? correct answers To ensure that technology is only a piece of the puzzle. Sometimes called "3 legs of a stool" - without one the stool falls 
 
What are the 3 legs of the stool? correct answers 1. People 
2. Process 
3. Technology - most organizations spend majority of IT dollars on technology, but People and Process are equally (if not more) important as Technology to a successful organization 
 
Balancing people, process, and technology is something that many o...
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ITIL® 4 Foundation questions with correct answers
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Introduction questions - Answer Introduction answers 
 
Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" 
- Bloom's level 2 (~22.5% of questions) involves "to understand" 
 
Modules that must be completed to attain ITIL Strategic Leader (ITIL SL) - Answer - ITIL Strategist (direct, plan & improve) 
- ITIL Leader (digital & IT strategy) 
 
Modules that must be completed to attain ITIL Managing Professional (ITIL MP) ...
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SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT EXAM 2024 WITH 100% CORRECT ANSWERS
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What are the key KCS goals? - correct answer Create content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
 
What are the key KCS Principles? - correct answer Capture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality 
Double Loop Process (Solve & Evolve) 
KB includes knowledge that ...
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WGU C954 Information Technology Management - 3/2024
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Which data set consumes disk space equal to the change in the data since it was last captured? 
 
A. Static 
B. Snapshot 
C. Dynamic 
D. Big 
B 
 
 
A business wants to allow its employees to communicate online with each other in real time. 
 
What should the business use to achieve this? 
 
A. Word processor 
B. Instant messaging 
C. Spreadsheet 
D. Email 
B 
 
 
 
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Brainpower 
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An org...
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HAM Study Questions | 80 Questions with 100% Correct Answers | Latest Update | Verified
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HAM Study Questions | 80 Questions 
with 100% Correct Answers | Latest 
Update | Verified 
Which tier of the capability blueprint focuses on achieving best in-class? 
A. Practical management 
B. Trustworthy data 
C. Operational integration 
D. Strategic conformance - D. Strategic 
conformance page 22 
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and 
configuration management? 
A. procurement_user 
B. asset 
C. itil 
D. inventory_admin 
E. discov...
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MIS 311 || very Flawless.
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What are the 3 legs of the "stool of success"?` correct answers People, process and technology. 
 
What are IT certifications? correct answers Specialized training around specific products or ways of thinking (frameworks) 
Value depends on industry, company focus, where skills are needed in the world, Buzz words currently circulating 
 
What are some examples of IT certs? correct answers BTM, PMP, ITIL 
MCSD (Microsoft certified Software Designer) 
CISSP (Certified Information Systems Security...
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