ITIL (Information Technology Infrastructure Library) Bundle Test

Service Management - Answer A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - Answer A set of specialized organizational capabilities for enabling value for customers in the form of services Output - Answer Tang...

Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - Answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them a...

PESTLE (list) - Answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer inputs: ...

service - Answer delivers value to customers, without ownership of specific costs and risks SACM - Answer Service Asset and Configuration Management SACM purpose - Answer Purpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - Answer Any...

2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - Answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service...

What is IT Service Management? - Answer A set of specialized organizational capabilities for enabling value to customers in the form of services. ITSM is the application of service management to IT. It is our discipline; how we all work together Organization - Answer A person or a group of ...

What is the effect of increased automation on the 'service desk' practice? - Answer Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - Answer Utility Which is the purpose of the 'monitoring and e...

ITIL stands for ________________________________ - Answer IT Infrastructure Library Four Benefits of ITSM - Answer Non-Proprietary Non-Perscriptive Good Practices Best Practices Five Types of ITIL Certifications - Answer Foundation Practitioner Intermediate Expert Master Three ...

What are the sources of Best Practice? - Answer Standards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - Answer Employees Customers Suppliers Advisors Technology Why is ITIL successful? - Answer ITIL is a...

ITIL - Answer best practice guidance for IT service management, began in England in the late 1980s, started as a series of books devoted to the systematic delivery of quality IT services itSMF - Answer IT Service Management Forum, global non-profit organization that supports ITSM, particularl...

ITIL - Answer Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer ITIL ITIL Service Value System - Answer ITIL SV...

Service management is defined as - Answer as a set of specialized organizational capabilities for enabling value to customers in the form of services. Value is the - Answer perceived benefits, usefulness and importance of something. Providers and Consumers Co-Create Value - Answer o...

Four Dimensions Model - Answer The four dimensions model is a key component of the ITIL 4 framework that serves to ensure a holistic approach to service management. Each component of the SVS should be considered and evaluated according to all four dimensions, which consist of organizations and peo...

acceptance criteria - Answer A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. Agile - Answer An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that...