What is servicenow - Study guides, Class notes & Summaries

What is the purpose of the CMDB? - Answer-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? - Answer-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) required to deliver a service. What are the two key tabl...

Discovery Exam Questions and Answers Already Passed What are the 5 steps in Discovery? 1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when polling SN...

ServiceNow Discovery Implementation Certification Exam Already Passed What is the purpose of the CMDB? The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) ...

ITSM CIS PROCESS EXAM QUESTIONS AND ANSWERS 2024/2025 REVIEW / ITSM CIS REAL PROCESS 300 QUESTIONS WITH ALL 100% CORRECT ANSWERS (BRAND NEW!!) One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues T/F True What variable type should be used to allow uploading an attachment from a question in the catalogue item? URL HTML Attachment Reference Attachment What plugin needs to be enabled to add Knowledge Version [kb_version] to ...

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in...

Which of the below methods can be used to default the current date/time in a scoped app? A) new GlideDateTime().getDsiplayValue() B) DateTime();Answer - A) new GlideDateTime().getDisplayValue() Developers can create an _____________ to prevent pushes or pulls to particular instances in the team development hierarchy. A) roles B) exclusion policyAnswer - B) Exclusion policy The basic strategy while creating a utils script include, identify the steps that does not belong A) script...

What is Application Portfolio Management? - correct answer "Application portfolio management (APM) is a framework for managing enterprise Business Applications and software-based services. APM provides management with an inventory of the company's software applications and metrics to illustrate the business benefits of each application. An APM system uses indicators and a scoring profile for generating reports about the value of each application and the health of the IT infrastructure as...

CIS Discovery Questions and Answers Already Graded A Base CMDB table Configuration Item[cmdb_ci] CMDB Relationship table CI Relationship[cmdb_rel_ci] What shows the logical model of how CIs are related? Dependency View What can be used to show the hierarchy of a particular CI Class Show Schema Map What can be considered "a remote extension of the ServiceNow instance on an enterprise network" MID Server True/False: Inbound rules are required for the cloud instance to commu...

ITAM HAM & SAM Review Exam Questions & Answers 2024/2025 Asset - ANSWERSAn asset is anything that is capable of being owned or controlled to produce value that is held to have positive economic value (e.g. hardware, software, licenses, data, buildings, etc.). An asset is tracked through its life for financial, contractual, and lifecycle data When should a component be considered an asset? - ANSWERSif you want to be able to: 1. Manage its procurement, receiving, maintenance, or ret...

ServiceNow Question and answers rated A+ 2024/2025 ServiceNow - Application Portfolio Management (CIS APM) APM combines with several ServiceNow technologies to provide a comprehensive view of your customer's application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? - correct answer - Identify your customer's application services - Identify your customer's applications underling technologies How is the commom services data model us...